Customer service training required!
The site is very clean and immaculately tidy and we did not find the road noise intrusive. However the unfriendly and unwelcoming attitude of the staff really let the site down. The member of staff on reception was unable to raise a smile when we arrived and just listed everything we weren't allowed to do. We were not issued with a barrier card and when we realised we couldn't re enter the site without it and phoned to request one (as reception was closed) we were dealt with in an off hand manner by two surly members of staff who acted like it was our fault. Perhaps the staff members need to be reminded that they are there to enhance the holiday experience of the guests and a smile and a friendly manner cost nothing! We won't be returning!
Response from the Club:
We are glad you found the site clean and tidy. The staff have been in touch as they work incredibly hard to ensure that our visitors to the site have a wonderful time. They are sorry that you did not take the barrier fob when you advised them of the pitch. Anyone leaving the site needs a fob to be let back into the campsite. When you returned in the evening the office was closed and the staff had finished for the day but they were more than happy to help you and let you in. They reopened the office to give you a fob so that this did not happen again. Please be assured our staff always do their utmost to assist members.
