This is a lovely site marred by the reception staff who take enormous pleasure in turning customers away who have the temerity to turn up 5 minutes earlier than 1pm. No one can guarantee just how long it takes to get to site. But your customers do their best. Then to be greeted by reception staff who taint the start of a holiday by being dictatorial and rude is no recommendation for the Caravan Club. I think some customer service training would be applicable. They allow no flexibility whatsoever. This site requires flexibility because the entrance to the site is on a narrow lane with a calming measure near the entrance. The results of their actions causes problems on the Lane outside the site where at 1pm there is then a long queue waiting to get in and other road users find it difficult. This is on a daily basis. Once on site it is very pleasant, well maintained and clean and the wardens are very helpful. The toilets and showers are spotless BUT in the Ladies heating is a problem. Not once during a recent stay did I find a warm radiator no matter what time of the day or night. It was quite the talking point when braving a shower. The thermostat showed between 18 and 19 degrees. But it was frequently colder inside the Ladies than outside. And certainly a lot cooler than the 18 degrees in our caravan. Apparently the Mens facilities were warm bordering on hot!!