The location of this site back's onto a busy main road so there is a considerable amount of traffic noise Inc emergency vehicles as it is a main route. Not unbearable but needs to be noted. The site itself is well kept and facilities are kept clean. We arrived an hour earlier than the check in time as we had had a long journey so chanced entry like we all do but were very happy to go away and wait if this was not an option. The onsite team opened the barrier and I explained that if it wasn't convenient we would go away and return at 1pm. I was told that I could come in 'this time' as they had finished their jobs of which I was grateful. BUT then when I was being shown the available pitches the lady decided to remind me that in future not to turn up early as they have jobs to do and that I was lucky to be let in this time. I felt like a naughty child being chastised and had it not been that I had my 88 year old mother with me I would have told her to shove her pitch and gone elsewhere. I did appreciate being let in but don't expect to be spoken to in that way which didn't make a good start to the holiday. My husband also witnessed an elderly gentleman going to the toilet facilities when they were being cleaned and the male member of staff just pointed to a sign on the door with the cleaning times on. There were no signs anywhere directing you where to go should the toilet be closed. My husband took the old chap to the alternative facilities which is something the warden could have done. The wardens do a good job on the site but could definitely benefit from customer care and people skills training.