They have replaced the toilet flushes with some electronic sensors that simply don't work. The site was 100% full but the facilities were continuously breaking. The toilets either don't flush at all with a nice present in them, or flush repeatedly when you are sat on them assuming not already an out of order sign. We ended up using our own. £60+ GBP a night and had to use own loo. What a rip off. Why on earth the club felt the need to needlessly waste members money fixing something that was not broken adding unnecessary complexity. The wardens were clearly fed up commenting that at least they could fix the normal toilets and taps, these need specialists! Whom were out everyday that we were there. Sensor taps are no better and don't believe they save water given they were still running after you dried your hands and were leaving (assuming of course yiu could get them to switch on in the first place). Once on it either for 2 seconds or 2 hours on a lottery style basis! You may as well stay at one of the many nearby sites costing far less with working facilities or use your own. If this how the club is spending (sorry, wasting) members money I am afraid we won't be renewing our membership. Avoid. Overpriced with terrible not fit for purpose facilities.

Comment from the Club

We are sorry to hear about your disappointment with the facilities at Black Knowl.

As a Club it is important we take our Environmental responsibilities seriously and as such we are operating a 'trial' at this site to understand how we can reduce the use of water; an increasingly precious resource.

Our trial is very much test and learn and we are working with our partner to tweak the offering until we can optimise it for member experience, operational efficiency and reducing water consumption and therefore they are regularly visible on site to achieve this and supporting our site team. Sensor tap technology is very much the norm now but we are learning how to use it effectively and we have already increased flow rates, simplified the sensor toilet flush, increased the time the water flows and removed the push buttons that were in the showers. We have had some mixed reviews with some very happy with the trial and others less so and we are working to manage this and improve week by week. Our trial is supported by a partner who is as keen as us to see the results in terms of water reduction and a great member experience and is supported by grants from the water companies.

I hope this helps give you confidence in what we are doing and we hope that you will give it another chance and hopefully you will see an improvement.

To find out more about our Sustainability trials please visit camc.com/sustainability