First time here since the refurbishment,previous visits were with the round building which I felt was perfectly adequate. I agree with comments on the new all singing and dancing toilet cistern system particularly when having a movement the flush functioned before I had finished,considering the site fees I did wondered if the club were offering bidets as well. The cistern system engineer was onsite again during our visit and I wonder if although the club is putting its environmental hat on,which costs us the members money,about saving water is that offset by how much it is spending on maintaining this new cistern system,lever actuating flushing water had always seemed to work well in the past and there when wanted unlike this system that obviously has a mind of its own.Plus the old system could be repaired by the wardens should it be required. The previous comment about the access road is not the clubs responsiblity but the Forestry Commissions,that said the road is perfectly usable albeit as with most club site entrances where care needs to be taken. Not sure about the growing trend noticed on site of larger motorhomes who now use a full size free standing tent and car on the pitch,site states no tents also what about vehicle spacings. Again as per previous comments speed on site although clearly signed is a problem,people choose to ignore this issue until unfortunately something happens.Recently I was tailgated on site when staying at the 5mph. Wardens do a excellent job and are very accomodating. Noticed the grass edges of the hardstandings being trimmed something although in need of it I have not seen on any of the sites we have visited this year.

Comment from the Club

We are sorry to hear about your disappointment with the facilities at Black Knowl.

As a Club it is important we take our Environmental responsibilities seriously and as such we are operating a 'trial' at this site to understand how we can reduce the use of water; an increasingly precious resource.

Our trial is very much test and learn and we are working with our partner to tweak the offering until we can optimise it for member experience, operational efficiency and reducing water consumption and therefore they are regularly visible on site to achieve this and supporting our site team. Sensor tap technology is very much the norm now but we are learning how to use it effectively and we have already increased flow rates, simplified the sensor toilet flush, increased the time the water flows and removed the push buttons that were in the showers. We have had some mixed reviews with some very happy with the trial and others less so and we are working to manage this and improve week by week. Our trial is supported by a partner who is as keen as us to see the results in terms of water reduction and a great member experience and is supported by grants from the water companies.

I hope this helps give you confidence in what we are doing and we hope that you will give it another chance and hopefully you will see an improvement.

To find out more about our Sustainability trials please visit camc.com/sustainability