My awning got stuck and I was unable to wind it in. I eventually resigned myself to having to pay someone to come and fix it, so I went to reception to ask if they knew of anyone locally. Peter, the warden, said he'd have a look himself and brought step ladders and WD40. Between us (lots of pulling, pushing and winding), we managed to sort it out. Peter not only got me out of a fix, he undoubtedly saved me lots of money. Peter said it was "part of the job". It was kind of him to say that, but he went above and beyond his job!