We booked using the caravan club website which gave us the choice of arrival time of 6pm - 8pm. However when we arrived reception was closed and I had to knock on the door - what followed was a very luke warm welcome - we could not have got there any sooner as we were coming from the Isle of Wight and the ferry did not dock at Southampton until 6.30pm, we arrived just after 7.00pm. We were made to feel unwelcome and a nuisance and that is the feeling that then stayed with us for the 4 days we stayed. The site is in a beautiful location and it will be lovely when its been upgraded, the facilities were reasonably clean but always busy with people waiting for showers in the mornings. I don't think we will bother coming back there are a lot of other sites in the New Forests for us to try. I object to paying this much money to be made unwelcome.