Just back from a long weekend at Battle Normanhurst Court and I have to say a big cheer to Warden Tony W! Only our 3rd adventure out with our caravan so still anxious about manoeuvring etc. I got lost with the map within minutes but Tony came to our rescue. Suggested a grass pitch but it wasn't level and we aren't ready for the adventures of levelling quite yet! No problem, Tony showed us to another pitch which was perfect - gave hubbie some invaluable help in reversing the caravan and also told us some critical info about the tow-hitch which we hadn't read about in any info previously and hadn't been told about by anyone else. Thank you Tony - you made a huge difference to the start of our weekend which we thoroughly enjoyed. 10/10 customer service! In addition, this site was glorious. Really pretty in it's wooded surroundings, excellent facilities and fabulous dog walk to a pub and back (again thanks for the recommendation Tony!). The only one issue was children having a 4-hour water fight at the drinking water tap. It was lovely to see the kids having fun and cooling off (it was very hot on Friday!) but might be worth having a sign or two about wasting water in this hot, dry weather - and sell some paddling pools from the site shop!!!