Alderstead Heath Club Campsite

Rated 5 of 5

Overall rating

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

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Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 1 of 5

Good for families

Could be fantastic if only......!!!

Oh what a shame!! I was looking forward to visiting this site as its relatively close to home and good for just a weekend away. The site itself is beautiful. Well laid out and well kept, and nothing like some of the more uniform 'car park' style club sites. Wardens lovely and welcoming and close to shops / pubs etc. HOWEVER.....just don't bother with this one.....I wish I had read the reviews and was aware of the traveller problem. We clearly chose a time they were washing everything down to carpets and spent their time hanging out at the facilities or speeding around the site ferrying loads of laundry to and from their vans. The kids were left to play out well up to 11pm (no I have nothing against kids playing but I do object to continual screaming and swearing). What a shame the clubs response to the complaints reviews is that they have to be inclusive....well of course they do.... but why do they have to be inclusive to disruptive noisy guests and ignore the needs of the members who wouldn't dream of acting in anti-social ways. What makes them more important than everyone else? Because although they were a minority, they definitely upset the majority. Are we now members of a club that's afraid of enforcing the rules to those that ignore them? I'd be interested in a club reply....if you still insist these anti social rule-breakers are ok to stay at this site, I'd like a refund for my joyless weekend!

Comment from the Club

Thank you for your review. We have lots of new members joining the Club and we are helping them to understand the Club rules. Where these are not being followed and if the staff do receive reports of any unfair behaviour, they do speak with those involved and monitor the situation.

nickyjd66

Caravanner

Reviewed on 27/08/2021 13:21

2 reviews

3 Helpful notes

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Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Difficult to return

This site used to be a hidden gem, sadly, through no fault of the wardens, it's become a no go site for us. As others have said, the traveller community that frequent the site are spoiling the tranquility and safety at the site. We will miss the place but it's no longer acceptable that the club allow this to continue, they may be members but they certainly don't behave like members. Also, the loophole that allows some members to circumnavigate the 21 night rule needs to be closed, it's unfair in the majority that play by the rules.

dustymil59

Caravanner

Reviewed on 23/08/2021 20:27

1 review

2 Helpful notes

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Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 1 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Used to be a great site but spoilt

We've been coming to this site for over 20 years which speaks for itself. It's usually a great site. However this time the top toilet block was surrounded by a large number of travellers vans whose kids had been left to run riot, using it as a playground. Clearly the wardens are being put in an inenviable position as it seems there's little they can do. It used to be a nice clean site for a quiet break, but I really can't see a reason to want to ever come back.

cyborg7

Reviewed on 22/08/2021 21:22

1 review

1 Helpful note

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Very dissatisfied

Very disappointed with our latest stay, have been coming to this site for over ten years and to say it has gone downhill in the last two years is an understatement. Just come back from this noisy unclean site, now seems to be taken over by travellers/tinkers who like to sit outside drinking and shouting to each other through the night, children run wild, they all, adults and children alike have no respect for your space and frequently walk across your site, they ignore speed limits and the one way system, seemingly thinking the rules don’t apply to them. Litter is just thrown down. Also the wardens do not seem to care about individual sites, several of the hard standings are now covered with grass and moss making the whole site look very shoddy and unkempt, let’s hope this site soon gets rid of the undesirables and returns to being a nice quiet pleasant place again.

DaveCyn

Caravanner

Reviewed on 22/08/2021 08:13

11 reviews

1 Helpful note

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Visiting Family and Friends

Just back from a lovely stay at Alderstead Heath. What a lovely well maintained campsite. Very clean and tidy and staff were extremely friendly and helpful, even during Covid times. A very well spaced out campsite, with beautiful surroundings and so quiet, even though we were close to the M25/M23, we could not hear either of them. Would definitely recommend this campsite to friends and we will be returning to this site again, as it is in a perfect spot for visiting family and friends, with easy access to and from the campsite, as long as you don’t go down Dean Lane. The only downside is that there is no shop on site, otherwise we had a wonderful 11 days there in our Motorhome with our Dog. Thank you to all the staff for making us so welcome, we look forward to seeing you all again soon.

The Peggs

Reviewed on 02/08/2021 13:31

1 review

0 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely week

Just had a fantastic week at Alderstead. Fantastic Wardens and a lovely well kept site. Well done guys!

Avon Aaron

Motorhomer

Reviewed on 30/07/2021 21:26

5 reviews

0 Helpful notes

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Great site and wonderful location

Friendly welcome and large spacious clean site. The only minor issues were no on site shop and the helicopter that tried to land at 5am with their lights on full beam( I think from the local airfield)! Still a great stay!

ScreenName7A1303748C

Campervanner

Reviewed on 21/07/2021 18:36

25 reviews

0 Helpful notes

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Great Site.

We have stayed on this site on several occasions and have found it it very convenient for visiting family and the several National Trust properties in the area. The site is nicely wooded and well maintained, with large pitches and two attractive play areas for children. We have always found it be a peaceful location with very helpful and friendly wardens. We love visiting Alderstead Heath and will certainly return.

ashby

Reviewed on 12/07/2021 10:26

1 review

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Agree

I strongly agree with the latest review of this site. We have used the site many times to visit family in the area. Every time there have been travellers there, we counted about 10. Pitches occupied by them this last stay. The site was'nt busy at all with holidaymakers. Such a beautiful site in danger of being ruined by the situation. The last day of our stay 3 traveller units were moving pitch to take advantage of the 21day rule. Definitely puts us off using this site again.

Marydavie

Reviewed on 11/07/2021 19:45

37 reviews

1 Helpful note

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Great site, But.....

We use Alderstead Heath to visit family in Surrey. It is a lovely site and the Wardens are very hard working especially in " Covid times". If you like walking, there are miles of walks straight from your pitch. At the moment families are not allowed to meet on site but hope this will change soon. The week we stayed recently the site did not have many staying in caravans and motor homes, strange when it's the middle of summer. There is a "downside" to this lovely site. We felt that we were staying on a Traveller site, vans in and out all the time, going the wrong way along the one way system driving too fast. At the time we were staying there were about ten pitches taken up by theses folk. Really hope this site does'nt get spoiled.

Marydavie

Reviewed on 02/07/2021 15:46

37 reviews

1 Helpful note

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