It isn't just the site that makes it excellent, and it is immaculate, it is the genuine welcome that you receive from Louise, Greg and Harvey plus what they do to make your stay memorable from the tea and cakes on arrival (and during your stay) to the newspaper delivery and the help they give to sort out problems (no matter how small).They work as a brilliant team and get the right balance between maintaining and improving the site and taking steps to ensure that they are there to make your stay as enjoyable as they can without being over the top. If there was a 6 star rating I would give Poole Farm it, the best CL that we have stayed at and there are some strong competitors out there.