We have stayed at Overwater Marina many times and really enjoy staying there. The grounds are very well kept and there are picnic tables dotted around to allow people to eat outside on a nice day. The showers/toilets are kept immaculately clean. The dish washing room (there is only one and sometimes there is a small queue) could be bigger as there is very little room to put your dishes. There is a very nice cafe serving very good food /drinks, situated right on the canal so customers can watch the boats passing. There is a pleasant walk around the marina and you can easily walk along the canal to Audlem (takes approximately 30 minutes). You can also have a boat ride to Audlem at weekends for a small fee. The pitches are hard standing. There is a CL area for 5 caravans and a larger area for 10 caravans. Regrettably on the last occasion we were there three of our grandchildren visited and we took them to the shop for an ice cream. The door was open and as we went to enter two of the staff appeared and said they were just closing but asked us what it was that we required. We said that we just wanted three ice creams for the grandchildren, but the staff said "sorry, but they were closing!!!" The children were VERY disappointed. The staff knew we were staying there, and on what pitch, and they could have easily served us (the ice cream fridge was right next to the door) and we could have either paid them then or the next morning. This is VERY POOR customer service indeed and put a damper on the holiday.