2 replies
J R Weston replied on 11/04/2018 14:08
Posted on 11/04/2018 14:08
Thank you for your comments regarding your visit to the marina CL site. We can only apologies that you did not enjoy your stay, but would like to make the following comments regarding your review. The marina office has always worked well for caravaners to book in, and is clearly mentioned on our website, with our marina staff on hand to help you 7 days a week. I am unsure as to why you were on a muddy grass pitch, as we have 5 hard standing pitches, so uncertain why you were directed to that place. Your comments with regards to signage for caravanners has been taken on board, and will be addressed. With regards to the Elsan, there is running water, but due to the adverse weather conditions that we were experiencing, could it of been just simply frozen?.
prl100 replied on 15/04/2018 22:19
Posted on 15/04/2018 22:19
Hi there, thanks for your reply.
If you are questioning why we went to the grass pitch - please speak to the gentleman that checked us in at approx 3pm on the 17th March. On booking us in he initially said there was no booking and that all booked caravans were already occupying the 5 spaces you had, before eventually finding our name on a post-it note(!) stuck to the booking diary.
At this point I was told that there’s usually only 5 caravans there, we are number 6 and he made a joke about this, before giving me the directions to the muddy grass pitch.
I found this to be rather unprofessional but left these details out of the original review as a courtesy to you.
When booking via the caravan club website it stated the following “The site has hardstanding’s with water points, electric hook ups and lighting on all the pitches, all included in the advertised price” yet a hard standing pitch was not what we were given, despite paying the advertised price.
As the grass pitch has its own power and water hookup I assume we are not the only people to be sited there.
My point about the marina office is that, whilst it may have worked for you for a number of years, a big sign saying ‘Access to boaters only’ does kind of suggest to the average person that they should not be going there if they are not a boater and this did cause us confusion when we arrived.
You mention that the marina office is clearly mentioned on your website - I booked through the Caravan Club website which merely makes a quick passing reference to the marina office (“all bookings are made by the marina office”), with only a picture of the shower block featured on the site.
Your own website as of right now actually states that the marina office is due to open in autumn 2014 so does not seem to have been updated in about half a decade. Again this only reinforces my point of inadequate information being provided.
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