Booked four days at this site in January. The hard standing, toilet block, shower and fishing were the main reasons for choosing Choller. What a disappointment! Nobody there to greet me, apparently the owners work during the day so a fellow tourer told me where to pitch and explained how the electric meter system worked. Due to the bad weather 5 vans were crammed onto a very small hardstanding area leaving only 2 or 3 metres between vans. Both toilet and shower blocks were nothing more than garden sheds with no heating or hot water in the loos. Whilst the loo pan was clean the rest of the room was covered with many cobwebs in every corner and on the inside of the doors. The electric is a meter system which runs faster than a London Cabbies. If I choose to use the shower room I would also have to pay extra. So more like £15 a day with the extras. Not such a good deal in winter considering the poor quality of the facilities. I currently pay £12 for a club site with spotlessly clean heated loos and hot water, but hey ho, I still had the fishing to look forward to, (£8 extra for two rods). However the day I arrived my 85 year old mother was unexpectedly admitted to hospital. I advised Tracey I may need to leave early subject to her condition. To my astonishment all she cared about was making sure I payed in full for the 4 days booked whether I stayed or not. How heartless! Unfortunately my mothers condition deteriorated the next day so I decided to leave immediately. A little tip for you Tracey, I know you are running a business, as you delighted in telling me, but a little more pragmatism and understanding would have resulted in future bookings from me as I am a keen fisherman, however, Your intransigence and couldn’t care less attitude to my unfortunate circumstances 'beggars belief' so I will not be returning.

Comment from the Club:

Many thanks for your review and we are really sorry to hear that your mother was admitted to hospital and hope that she has recovered well.

The CL owners have been in touch as they work hard to ensure everyone has the best possible time on their site and as such they would like to address your concerns to avoid any confusion and misunderstanding in the future.

The pitches are 10 metres from the next caravan so it should hopefully haven given you plenty of space on site. The site inspectors are happy with the spacing of pitches on the site.

The toilets are cleaned every day and although there is no hot water they do have running water, toilet paper, soap, hand dryer and air freshener. If you have any concerns about the cleanliness of the toilets please do speak to the CL owners about this as they will be happy to help. The shower has hot water as well as underfloor heating. This is charged at 20p per 2 minutes. Both buildings for the shower and toilet are insulated, painted and tiled inside.

All information regarding charging for electric and shower is communicated to guests before arrival and a confirmation email is sent out with information about the site and arrival, advising that if you have any queries you will usually find the owners after 4pm weekdays and all-day weekends on site but if you have any concerns on arrival and they are not home to please call the CL owner with the mobile number given. WiFi on the site is free for guests.

They do advise that all nights booked will be charged and this is in their booking T&Cs that are sent to all guests. On this occasion they were fully booked and had previously turned other potential guests away for the nights you had booked.

We hope this helps clear up any confusion and explains why they charge for all nights. It is not unusual for any site to do this as they need to be able to ensure they cover costs to make it a viable option to run the site. Thank you again for taking the time to leave a review.