Never Again
After the hassle of the payment method (a minor complaint in light of what was to come) we drove down on the Friday afternoon. We were going be arriving just after five so phoned ahead to relay this information. The person on the other end of the phone was quite abrupt but did tell us just to find somewhere to park up, which we did. On arrival there was a note ordering us to report to the office the next morning. We couldn't as we were rushing to catch the once an hour bus. But as we had phoned ahead and had paid up front we thought no big deal. Leaving on Sunday morning I called in at the office to say goodbye. I was met with a string of abuse and shouting about us not following his orders. I tried to explain what had happened and how there had been a mix up. I even apologised for any confusion. All to no avail. Just more shouting. We have stayed at many sites and the owners have all been great. Not in a million years will I return here.
Response from the Club:
Thank you for taking the time to share your experience with us. We're sorry to hear about the concerns you had during your stay. Please allow us to address these.
Firstly, regarding the payment method, the site does offer options such as cheque or bank transfer to accommodate different preferences. They understand the importance of a smooth payment process for their guests.
Their standard procedure for guests arriving after 5 pm is to leave an information pack with a note to visit them the next morning.
Please note that any operational concerns can be raised with us as either feedback or a complaint for formal review by contacting the Club directly. Further details of our feedback, complaint and compliments procedure can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/
We value your feedback and are committed to improving member's experience.
kennysurname
Reviewed on 23/09/2024 19:31
