Member Offer: My Esso Card

This "offer" appears to be getting worse, not better!

It really is about time someone from the promoter, i.e the Club, answered some of the concerns that members have!

dlw, I've reported your post, to see if that gets a response.

When they double dipped our card about two weeks ago it was for a large purchase we had made beginning of December.  However we had insufficient funds to cover the amount on the second occasion and then got a very threatening email.

In addition, to an issue many years ago with funds illegally withdrawn on our account we have this double dipping.  Now maybe people may understand why it is best to keep a minimum amount of funds in a current account.

I can't get through to Pump King on any number, always engaged, so have tried the email on their Web site which has bounced back as undeliverable. 

Esso have washed their hands of it... "Nothing to do with us sir, think you should contact Pump King"

I don't have a lot of trust in this scheme as it stands and along with others who have done so, will be cancelling my debit card so they no longer have my card details. 

No one from the Club to offer advice? 

What did they say? Did they sort out your query or take your details and pass them on?

Last time I spoke to somebody I was told to email them as I would get a quicker response as they would just take a note of my message and pass it on.

7 days later still no response and no refund and line permanently engaged. Think they may only have one line

Can't believe the club are still promoting this whilst these issues are outstanding. Maybe they should take the offer down for say a month. Let it settle down and then re-launch it when Pump-King can handle it better.

I've changed my debit card details to an account that has zero funds in case they try another double dip.

If they try and take it from my previous debit card then they would be in serious breach of data protection and GDPR laws as those details have been removed so they should not retain them

I tried 020 3468 8578 but that was also engaged at first and when it did ring there was no reply! The number on the bottom of the email I received (0203 962 2335) has been engaged every time I have tried today. I will just have to hope they respond to the email I sent last night.

hi I eventually received my card after approx. 1 month 

then on first time of using the pin number did not match the card. double checked the number and I was right.

trying to query the problem via email but as yet no reply from pump king or my esso card.

I cannot find any way of changing it using my esso card profile page.

can anyone help???

If it helps, my pin number changed when I received my card, I believe there is no way to change it yourself, I'm afraid.

The myessocard website no longer works, you need to use pump-king.co.uk but I don't think that will assist you either

I got my card on Saturday... on checking just now, I think the pin has changed today!

Hi dlw, I have reported this to my colleagues and they have been speaking with PK Fuel Limited. Someone will be in touch with you later today.