Deep Frustration with Window Company!

It  certainly  does  help  if  you  can  get  it  off  your  chest,  HH

Good  luck  with  getting  it  fitted  OK  and  off  on  your  delayed  Jollys

B

Customer service again 😉 can't fault your guy. Hope it's sorted soon. Can you not use without the fix? 

Sadly not, Bakers2, the old front window had to go off as a pattern, because it's from 2000 and Rapido no longer make caravans so it's not a standard mainstream pattern. So our caravan is sitting 40 miles from us with what amounts to superior grade clingfilm over its front, not ideal for taking on the road!

As you say, can't fault our guy, though.

In consolation, we're planning on visiting this rally in the car, just for a few hours, as it's not far from home, so we can at least ply them with questions... but then we'll have to take ourselves home rather than playing caravans!

Thanks for the post.

The company has a good reputation and mistakes do happen and seem to be trying to sort it. Let us know how it works out though.

So sorry to hear this story Richard.  Hope they sort the new window soon.

I remember well the problems with front windows on some caravans around 2009 when the manufacturer of the windows left too small a gap between the front double glazed window.  When travelling, caravanners found that the pressure on the outer skin front window touched the inner skin and made marks.  All front windows were replaced on warranty.  I wouldn't mind betting that it nearly finished off the window supplier (not an British company) - they did survive though, but I bet they don't make the same mistake again in a hurry!!

Do you have any time scale for your new window now,  Richard? You want it before the main season kicks in.  It would be a real shame to miss out on any more trips.  Full marks to the guy who took the trouble to drive up and try and get the new window.  It's got to be a bit of a worry only having a temporary cover where the window should go.  Really hope the water doesn't have get in.

Do let us know how it all goes.

David

Thanks David, and thanks all! The company have faithfully promised they'll send it today or tomorrow so it should reach the dealer by Monday. Assuming this time they get it right, that means we should have the van back early next week... hope so indeed, as we've booked some of the sites we're planning on visiting in Scotland a few weeks on, and we really don't want to start on that without having even tried things out in advance!
And yes, the temporary cover concerns me, too - I'm assured it's what all companies use when they need to cover a window.

I'll keep you posted indeed.

Richard

Enjoy your rally visit where I'm sure you'll learn a lot & good luck with the window problem.  At least your dealer is doing the best he can for you.

Fingers etc  crossed  for  you,  HH,  may  you  be  back  on  site  soon  with  a  fully  fixed,  weather-proof  window,  and  no  further  problems  apart  from  those  that  make  'vanning  so  much  fun  !!

Fingers crossed Richard.  Hope it comes soon 

David 

Hmm - latest update on the window saga, and it doesn't reflect well on the company, I regret; I'm just hoping it turns out well in the end, but I've rarely heard a man so indignant as our dealer on the phone just now.

The window was finally promised for sending off on Friday to arrive today, both in phone conversation with our dealer, and with me when I phoned as well. When our man first ordered it, he gave them his card number, so it would be used to take payment when the window was ready.

I phoned to check it had indeed been sent - Oh, no, it hadn't, as he hadn't paid. They'd tried to phone him 20 times on Friday to take payment and tell him they'd not be able to send it until he paid. We just hope they haven't transferred his card number to the other  window order, the one they got him to drive to Halifax to collect.

Strange that I now learn his phone doesn't have a record of these 20 calls, and when they left a message asking him to phone them and he did, they weren't answering.

He phoned this morning too, and was treated to a very ill-mannered conversation with the boss, in which the boss said that whatever his staff had promised, there would be no payment to the customer (me) for any lost holidays, despite the earlier blandishments, but there would be a discount off the next order. And a whole lot more. He got the impression that since they're the only ones in the market, they felt they could treat him arrogantly.

In theory they've couriered it down to arrive tomorrow now. Let's hope they really have. I'm beginning to wonder when we're ever going to finally get to try this caravan out!

Ho hum.