Hedgehurst replied on 09/03/2017 15:36
Posted on 09/03/2017 15:36
I'm just venting disappointment and frustration here... we've been looking forward to our first trip away with our van this weekend, & meeting other owners of Rapido pop-tops to learn more about them. A previously repaired window failed just over a fortnight ago, and our dealer arranged, under the terms of his warranty, for a Halifax company to make a new one. They promised it would be ready in time. Earlier this week they announced it would be the back end of next week instead, until given a polite but firm call or two, they decided they'd have it ready by today - our dealer was even volunteering to drive up from Coventry to Halifax to speed collecting it safely. So this morning they confirmed that yes, it was all wrapped up and ready, so Bob Morrison, hero of BJM caravans in Bedworth, drove up through the traffic, only to be told on arrival that they'd realised it was the wrong order they'd prepared; they hadn't even bothered to contact him and stop his drive up the M1.
The company are now deeply apologetic, blaming each other, and considering repaying our weekend's costs, which is the least they can do. But how frustrating, still! I'm almost not sure if I feel more annoyed for us, or for Bob, with their letting him make such a long wasted trip like that.
OK, rant over. Thanks for reading,
Richard.
Hedgehurst
Caravanner