Brand new Hymer motorhome

Here’s a review page for dealer. Some good reviews by folks just having a look around, some not quite so good ones regarding other things. So, if you don’t get your issues fixed, particularly the fitting of the  canopy which sounds like it was carried out there, suggest leave an honest but frank review of your dealings with them around purchase, PDI checks and after sales service. Only by highlighting issues will customer service and after sales treatment improve!

https://www.motorhomes.co.uk/reviews/

Link Edit

I would accept it. Travelworld fixed two problems - in 2013 Hymer did the PDIs, the dealer was not required to do them but I don't know whether that is still the case - and it identified a problem it caused when other dealers may have kept quiet.

I'm on my second Hymer, the current one bought in 2013 from Travelworld. I would have a third because neither of these two, or the Arto before them, suffered from damp. Eighteen years being damp free. They are also designed to a good standard

My experience of Travelworld over the last eight years is that it can be awkward to deal with but at other times, can be exceptionally good. I try to deal with the staff face to face as that's when they tend to be at their best - or I am anyway! I've come to understand how the dealership works and what is expected of the staff which makes it much easier to gain mutual understanding and resolution of issues.

My advice is to focus on getting issues resolved with Travelworld.