Brand new Hymer motorhome

It does sound a very poor state of affairs. Clearly they didn't carry out much if any of a pre delivery inspection. That should certainly have shown up the problems with the electrics and heating. It would be interesting to know if the wiring problems were also  the result of something the dealer had installed, like an alarm. As to the awning again very poor, a dealer must install lots of these. If they washed the van prior to you picking it up, as is normal, you would have thought they might have noticed a leak. Unfortunately you may be stuck with then as far as warranty work is required. However, servicing is another matter, as it is much easier to take your business elsewhere.

Sorry to hear of your build quality 

 

What was that some folk were saying about U.K. built LV’s

The dealership has advised us we can only use Hymer workshops in order to retain warranties!

We looked at a Hymer but our nearest dealer is 100 miles away. Motorhomes do not have the number of distributors that cars have so being close to a dealer is important. The dealer holds the warranty and you have no contract with Hymer so unfortunately they have to be your primary contact and need to get it sorted.

No its not acceptable, unfortunately its probably a case of "such is life" if you are happy with the solutions its probably better to just get on and enjoy the van, if you have no further problems your initial disappointment will fade. I would suggest you keep any records you obtain especially the free damp report.

agree with Tigi...let them sort it and move on.....Hymers are great vans and it may have been they the dealer didn't pick these things up, for whatever reason.

awnings are generally aftermarket dealer fit items for German vans sold here....the dealer should be on the ball, but...

as long as the water ingress issue is nothing beyond a badly fitted awning, you should be ok....

we looked at (locally sourced) Hymers when bought each of our Carthagos....just couldn't do the right deal, other wise....

so, move on and enjoy a terrific MH ...

The user and all related content has been Deleted User

The dealership is Travelworld in Stafford. 

The user and all related content has been Deleted User

Thank you for your comments.  Your experience was our expectation, especially following one year's experience in our previous Hymer.  We are hopeful that this will be the end of all our troubles and that we will be able to enjoy many years of trouble free travel until we become unable to continue the dream.