Help needed

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Like DD, I’m sorry to hear that, Gary, but glad nooone was injured. 

That is an appalling failing on the part of your insurance company and I’ve never encountered anything like that before. I’d change insurers as soon as in your shoes. 

Meanwhile, do you belong to the AA, RAC, Green Flag, or similar? They often do accident assistance or claims handling. 

I’ll look up the company who were appointed by my insurers (NFU) when I was hit and get back to you. Whether they act for individuals, I don’t know . Their bill was settled by the other party in my case. 

Worth a try, Gary -

https://www.vizionnetwork.co.uk

 

Sorry to hear of your accident Gary; If it is as badly damaged as you described I would expect your insurance to send someone to examine it. 

I have had two occasions where I needed to claim, the first was a total write off and the insurance sent someone to confirm this without me getting any quotes. The second time it was only minor damage and I had to obtain two quotes before the insurance assessor called to give the go ahead for the repair. Either way the insurance company will have to see the damage at some point, unless they use an agent on their behalf.

The best of luck with your claim. 

Thank you all for your advice. Luckily neither of us was injured.

The insurance company is Zenith Marque. They tell me that their assessors are not qualified to inspect a specialist vehicle like a motor home. Seems a bit daft as they insure them! Oh well. Never thought of my breakdown people (RAC). I'll get onto them in the morning. Quite honestly I'm grasping at any straw at the moment. I'm waiting to hear from Ipswich Accident repair at the moment. Their secretary seems to think that they can help, but I'm waiting to hear from their engineer.

Once again, thank you all.

If you were rear ended, what the hell did you hit to do so much damage at the front and surely its the person that hit you that responsible and their insurance that should be doing everything to process the claim. if you know the name of the company then ring them and state that if they don't rush with the claim you will get a "Claims management company" at their expense to take full control of the claim. you should not have to do anything as not your fault.

Just a bit more information that may or may not apply to you Gary.

Just like you my tow-car and caravan were removed by an independent motorway recovery outfit contacted by the police, even though I had already informed the RAC who were on their way.

The upshot was that I had to pay £250 to release my car and caravan before the RAC would pick them up. I never did recover the money which was a lot in the 80s. I always suspected the police were on a little earner with the breakdown company.

I hope the RAC can be of help, good luck.

Yes, good luck, Gary.

Zenith Marque sounds like one to avoid.

We were rear ended doing approximately 50mph. We remember the rear nearside going up in the air, so We assume that he went underneath us. This in turn spun us into the central barrier which was 10 inch square box section steel. We then slid along the barrier for about 30 metres. I have a sneaky feeling that the front offside suspension may have collapsed before we hit the barrier! We went across two empty lanes, and I had no control of direction whatsoever. The front was tilted down as we slid towards the barrier. After we got out we found that his car was on the hard shoulder and totally undrivable!

I've just had a look at the visionetwork site. All the garages anywhere near me are all bodyshops only unfortunately, but thanks for the tip.

We've already been informed about the recovery charges from the garage at Watford, who, I must admit have been extremely helpful, as has everyone that I have spoken to over the last few days. Each and every facility that I have spoken to has given me another place to try!

If they were half as good as their sales blurb it would be ok.

"Our specialist vehicle product provides extensive cover for classic, American cars and motorhomes. Backed by expert underwriting, flexible rates and full cycle EDI delivery, we've got everything covered."

Keep on at them is my advice.

P.S.

just read your latest post and it reminded me that six months later I also got a hefty bill from the Highways Department to replace the three or four barriers that we scraped along on the M6, thanks to the police for reporting it to them. Luckily I did manage to claim that back from the car insurance.