Help needed

Gary DRB replied on 08/04/2018 17:28

Posted on 08/04/2018 17:28

Help!

Hi all.

We have just used our nice shiny new motor home for our first proper holiday. We had a great time. Unfortunately, on our way back from Devon to Norfolk we were rear ended on the M25! Not too much damage on the rear, but the front end....what a mess! Wheel and all the suspension, drive shaft ripped off, front wing peeled off, A pillar bent, drivers door crushed etc etc. Looks like a write off to me. The police had poor Lola dragged off to Watford, where she still is.

Where the problem is, is that our insurance company is no help at all. We have to find someone to do the estimate/report. We also have to find somewhere where we can have it removed to while the insurance is being sorted. I have spent hours researching on the internet and hours making phone calls trying to find someone who can handle the job, so far no success. Does anybody have any ideas at all please? Needless to say I Will not be using that insurer again!!

AOK replied on 11/04/2018 07:54

Posted on 11/04/2018 07:54

Hello Gary. It sounds like you are making some progress and I am afraid I can't add any new suggestions just my best wishes. Your experience has been truly awful and is a wake up call to us all to really check how good our MH insurance cover is. Good luck. Gerry

redface replied on 11/04/2018 22:15

Posted on 11/04/2018 22:15

I find it incredible that your Insurers did not insist that their preferred repairers were used.

This used to be the standard, years ago - is it no longer the case?

Sorry but I am unable to help you.

As a matter of interest which insurer were you with?

JillwithaJay replied on 12/04/2018 15:20

Posted on 12/04/2018 15:20

I'd tell the insurance company to get off their rear ends and do what you are paying them to do.  There are insurance companies which will try to get you to do all their work for them.

Also, regarding Redface's comment - not the case any longer so make sure that the vehicle goes to where you want it to go not where the insurance company try to tell you it has to go to.

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