What again?

A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,

"There is life outside the tinternet

but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.

peedee

What will happen on Frenzy Day next week? 

A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,

"There is life outside the tinternet

but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.

peedee

What will happen on Frenzy Day next week? 

They can plan for that, but unexpected outages, I think not. You phone almost any business these days and the first thing you get is an announcement about checking the web site first, Then after they have gone through a menu, you will wait a while if you want to speak to someone. It drives me potty especially the music you get and the announcement that "We are sorry all of our Operators are busy, your call will be answered as soon as possible"

Companies that provide a decent telephone service are a dying breed.

peedee

Now an error on dfgd on Club Membership. It also does not show in the thread list on Club Membership. 

I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.

Brian & Jo

I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.

Brian & Jo

Write your comments here...Well said.....

I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.

Brian & Jo

...Also probably a much smaller "customer base"

I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.

Brian & Jo

...Also probably a much smaller "customer base"

Probably is but there are many more users than here. The fact that it is an efficient forum to read and respond makes for far less interrogation of the server which in itself makes for a lighter loading and better response times.

peedee

I do think that virtually all forums are more usable than this one.

I have to suggest that Facts is certainly one of them!

http://forums.motorhomefacts.com/index.php

Customer base vs. Regular posting CT users........

A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.

However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.

Customer base vs. Regular posting CT users........

A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.

However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.

perhaps the number of posts - rather than users -  is a better measure to get a feel for how engaging / positive forum software is - then again perhaps not?

motorhomefun typically gets >1500 posts (not likes) a day.

I'm unsure of other CT or Fun factual stats, can anyone share?

one opinion may be that this type of KPI and peer challenge would measure the required levels of investment, depending of course on the forum objectives......

just my thoughts!