What again?
64 replies
KeefySher replied on 01/12/2016 17:24
Posted on 01/12/2016 17:24
A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
What will happen on Frenzy Day next week?
peedee replied on 01/12/2016 17:37
Posted on 01/12/2016 17:37
A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
What will happen on Frenzy Day next week?
They can plan for that, but unexpected outages, I think not. You phone almost any business these days and the first thing you get is an announcement about checking the web site first, Then after they have gone through a menu, you will wait a while if you want to speak to someone. It drives me potty especially the music you get and the announcement that "We are sorry all of our Operators are busy, your call will be answered as soon as possible"
Companies that provide a decent telephone service are a dying breed.
peedee
SteveL replied on 04/12/2016 13:07
BrianJosie replied on 04/12/2016 13:17
TanyaandMick replied on 07/12/2016 15:40
JVB66 replied on 07/12/2016 15:44
peedee replied on 07/12/2016 15:58
Posted on 07/12/2016 15:58
I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.
Brian & Jo
...Also probably a much smaller "customer base"
Probably is but there are many more users than here. The fact that it is an efficient forum to read and respond makes for far less interrogation of the server which in itself makes for a lighter loading and better response times.
peedee
EJB986 replied on 07/12/2016 16:24
TanyaandMick replied on 07/12/2016 21:59
Posted on 07/12/2016 21:59
Customer base vs. Regular posting CT users........
A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.
However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.
TanyaandMick replied on 07/12/2016 22:26
Posted on 07/12/2016 22:26
Customer base vs. Regular posting CT users........
A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.
However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.
perhaps the number of posts - rather than users - is a better measure to get a feel for how engaging / positive forum software is - then again perhaps not?
motorhomefun typically gets >1500 posts (not likes) a day.
I'm unsure of other CT or Fun factual stats, can anyone share?
one opinion may be that this type of KPI and peer challenge would measure the required levels of investment, depending of course on the forum objectives......
just my thoughts!
cyberyacht
Motorhomer