What again?
64 replies
peedee replied on 29/11/2016 11:59
Posted on 29/11/2016 11:59
Maybe on that day next year that I need Red Pennant and maybe a booking near Folkestone, I will be annoyed if it happens, or I might just wait until the day after.
If you are going to offer a service do it right or not at all. Sorry I would not wait but look elsewhere which could result in my business going to another supplier. Commercial organisation certainly could not survive with tthat kind of level of service.
peedee
replied on 29/11/2016 12:57
young thomas replied on 29/11/2016 13:35
Posted on 29/11/2016 13:35
...all the above 'options' are possible as a result of lack of service....
however, its the (seeming) contempt that CC have for their customers that is such an odd thing to portray in a modern service industry....
perhaps there are so many available customers clamouring for ferries/sites/insurances that they genuinely dont give a fig
Oneputt replied on 29/11/2016 14:00
peedee replied on 01/12/2016 10:54
Spriddler replied on 01/12/2016 11:07
brue replied on 01/12/2016 11:19
JVB66 replied on 01/12/2016 11:29
brue replied on 01/12/2016 11:30
peedee replied on 01/12/2016 17:15
Posted on 01/12/2016 17:15
A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
cyberyacht
Motorhomer