"Small deposits"

Rob LesleyWorrall replied on 22/10/2021 10:47

Posted on 22/10/2021 10:47

What's everyones opinion on paying a small deposit, when booking a site. I personally can't see a problem if you're actually intending to go once you've booked. 

I am so frustrated with the situation where popular sites are unavailable, booked up by the "well we might want to go, if not, we'll just 72 hr cancel or not turn up and take a yellow card.

Walked around both Knaresborough and York sites recently, having had to go elsewhere to see numerous empty pitches.

SteveL replied on 22/10/2021 14:52

Posted on 22/10/2021 14:46 by Cornersteady

I'm not sure what you mean? Collect the whole balance on the morning? Is that standard practice with CCC? 

Posted on 22/10/2021 14:52

Since the start of the pandemic it’s the only way,  the option to pay on arrival is not available. Well not really the only way, there is the option to pay everything up front. Given how well it works and definitely speeds things up in comparison with the CAMC, I wouldn’t be surprised if they adopted it permanently.

dave the rave replied on 22/10/2021 14:52

Posted on 22/10/2021 14:46 by Cornersteady

I'm not sure what you mean? Collect the whole balance automatically on the morning before arrival? Is that standard practice with CCC? or can people still pay on check in?

I actually have raised this idea as making check in quicker and safer during covid but some said they would the want the option.

Posted on 22/10/2021 14:52

Yes ,standard certainly since covid.I personally am all in favour of this way of conducting the business.

Tinwheeler replied on 22/10/2021 14:57

Posted on 22/10/2021 14:46 by Cornersteady

I'm not sure what you mean? Collect the whole balance automatically on the morning before arrival? Is that standard practice with CCC? or can people still pay on check in?

I actually have raised this idea as making check in quicker and safer during covid but some said they would the want the option.

Posted on 22/10/2021 14:57

I puzzled over it as well, Corners, and I think Steve means the club would be told of a cancellation if they contacted people to collect payment on the morning of arrival.

The system was brought in by C&CC as an anti covid measure.

Edit: Sorry, repetition of others' points due to the time lag.

vbfg replied on 22/10/2021 14:59

Posted on 22/10/2021 14:59

I have only stayed on one private site since joining the CMHC in 2013 and paid when I arrived there (I did not need to pay a deposit).  Are there many sites which accept bookings without a deposit?

Cornersteady replied on 22/10/2021 15:00

Posted on 22/10/2021 14:52 by SteveL

Since the start of the pandemic it’s the only way,  the option to pay on arrival is not available. Well not really the only way, there is the option to pay everything up front. Given how well it works and definitely speeds things up in comparison with the CAMC, I wouldn’t be surprised if they adopted it permanently.

Posted on 22/10/2021 15:00

Good!, as I said I raised it during covid and would welcome it on club sites, others weren't so keen. I suppose it means setting up your account details sometime before, a bit like amazon where you have different cards stored? 

So what happens if they don't show at all - they lose the whole balance or it is carried forward? 

Tinwheeler replied on 22/10/2021 15:00

Posted on 22/10/2021 14:59 by vbfg

I have only stayed on one private site since joining the CMHC in 2013 and paid when I arrived there (I did not need to pay a deposit).  Are there many sites which accept bookings without a deposit?

Posted on 22/10/2021 15:00

No, which is why the CAMC booking system is its USP.

Cornersteady replied on 22/10/2021 15:01

Posted on 22/10/2021 14:57 by Tinwheeler

I puzzled over it as well, Corners, and I think Steve means the club would be told of a cancellation if they contacted people to collect payment on the morning of arrival.

The system was brought in by C&CC as an anti covid measure.

Edit: Sorry, repetition of others' points due to the time lag.

Posted on 22/10/2021 15:01

Ok thanks.

SteveL replied on 22/10/2021 15:24

Posted on 22/10/2021 15:00 by Cornersteady

Good!, as I said I raised it during covid and would welcome it on club sites, others weren't so keen. I suppose it means setting up your account details sometime before, a bit like amazon where you have different cards stored? 

So what happens if they don't show at all - they lose the whole balance or it is carried forward? 

Posted on 22/10/2021 15:24

Slightly different to Amazon, they don’t have a central database of stored cards, you have to put details in each time. The details are stored with the booking. It does make it a bit awkward when you change your card, as each booking had to be amended separately. Fortunately I only had four.

If you didn’t go and told them, as I understand it you would loose your deposit. If you didn’t go and didn’t tell them they would automatically take the balance. Wether any of it would be reimbursed I have no idea. Even if it was eventually refunded it would probably be time consuming to get it.

Wherenext replied on 22/10/2021 15:49

Posted on 22/10/2021 14:59 by vbfg

I have only stayed on one private site since joining the CMHC in 2013 and paid when I arrived there (I did not need to pay a deposit).  Are there many sites which accept bookings without a deposit?

Posted on 22/10/2021 15:49

We often use CLs or Independent sites if they are in the right area for us and I have found that the Independent ones tend to want a deposit but there are a couple that I stay at on that don't take one.

I had no trouble with deposits being repaid by anyone when cancelling due to lockdowns.

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