Server Errors

Rowena replied on 14/02/2022 16:03

Posted on 14/02/2022 16:03

Hi all,

I've started a new discussion for the server errors as the previous one went off topic at times.

We apologise that you have been experiencing these. Please can you report these in this discussion and I will monitor to forward to the IT team. 

Many thanks. 

Takethedogalong replied on 17/02/2022 10:27

Posted on 17/02/2022 10:27

Agree. It’s not Rowena’s issue to solve. You don’t shoot the messenger.

I thought it might just be the forum that was slow, but it took me ages to get into the main website, which is a big issue for the Club. Personally, I often walk away from difficult to use, slow, time consuming websites and look elsewhere if there are other options, so it could indeed become an issue for the Club if hundreds of others decide to do the same.
I don’t know if the reviews section is suffering from similar issues, but given just how many of us look at reviews to get a flavour for a Site or a CL, if this is also a chore, then that has other implications, and given that the reviews are just about the only shop window for the CLs on this website, then the owners are being let down as well. (As I say, I haven’t looked at any reviews today, so not sure how slow things are on this section of the website.) 

Metheven replied on 17/02/2022 10:32

Posted on 17/02/2022 10:32

"I would also imagine that if the priority is getting the new booking system up and running in time for an imminent launch then perhaps Club Together has to take a back seat?"

Club Together has been placed in the back seat for a number of years now, the new booking system has not altered that fact. It has been abysmal since the forum change came on line around 2016, and at a guess probably before that. Non interest by CAMC is the default as it creates no income, and the forum is a fly in their ointment they wish would go away.

If I kept getting the same complaints over a period of years, besides being deeply embarrassed I would have been out of a job.

JVB66 replied on 17/02/2022 10:40

Posted on 17/02/2022 10:17 by DavidKlyne

I thought that was clear in my reply? Rowena is not involved in the nuts and bolts of the IT system. All she can do is to escalate the problem to those that can fix it. If, as we understand it, the IT services are run by a third party  I imagine that tends to muddy the water a bit.

I would also imagine that if the priority is getting the new booking system up and running in time for an imminent launch then perhaps Club Together has to take a back seat? Although it would be nice to know that?

David

Posted on 17/02/2022 10:40

I think the nuts and bolts of the system are in dire need of a real engineer ,to look at what needs addressing surprised

Out of just curtacy to members ,a message on this website from those who are involved with disrupting much of this websites would help alleviate much of the upset that is being forthcoming from membersundecided

Takethedogalong replied on 17/02/2022 10:55

Posted on 17/02/2022 10:55

Agree M. Which was my point about Trustpilot. I think the Club will have opted to become part of TP, and are probably paying to do so, as they display their reviews on their own website (at the foot of the page). To me, this isn’t about the Sites, this is about the CAMC as an organisation, and how it’s business operates, how it treats its customers, how reliable the services and associated website are. One can love the physical visitor Sites, but dislike other aspects of the business overall. If those little green stars at the bottom of the page start to fade away, then the Club might just recognise that they need to do something about an aspect of the business that is beyond the remit of Club Site staff, but is purely an HQ based issue. 

Think of how the Club is currently priding itself on its “You said, we did” tag line. Underpinning most of the changes that are coming about shortly🤔 

But they ain’t listening too well when it’s customers are saying “the website isn’t very good in places” so, it needs a jolt in the place that they do care about, ie, the TP ratings. 🤷‍♀️

I suspect that the forum isn’t any kind of priority at all to be honest, that’s why nothing improves. But the rest of the website does need to perform, because it’s the main shop window.

Metheven replied on 17/02/2022 10:59

Posted on 17/02/2022 10:59

Whilst waiting for pages to load, the slowness etc. My computer is telling me this:

'Waiting for bam-cell.nr-data.net'

Doesn't mean a lot to me but would do to an IT person.

Metheven replied on 17/02/2022 11:13

Posted on 17/02/2022 11:02 by Takethedogalong

My brain is telling me……walk away, life is too short🤣 

Posted on 17/02/2022 11:13

I will when the weather improves laughing but right now I'm grasping at straws for something to occupy me, that doesn't include work.

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