Server Errors

To me it in inconceivable that the "Powers that Be" do not know what is happening with the Club IT. I imagine that the priority is being given to updating and introducing the new booking system and keeping site systems working. If there are limits on resources, which there are bound to be, perhaps they have decided to concentrate those resources on the essential things rather than a nice to have thing like a forum? I don't know that as a fact but it would go someway to explaining the current situation. I find that sometimes the forum works seamlessly but at other times it jams up completely, when that happens I go off and do something else.

David

Has the new booking system, been in preparation that many years?

Then why don't someone that knows say something David, instead of Rowena starting a thread to hopefully pacify members before burying her head in the sand. 

A comment from someone in the know costs nothing, but would explain everything.

As this is a club with a paid up membership David I think it would be good practice to offer some sort of explantion. The old adage of "never apologise, never explain" is not always a good one.

The point is, judging by that review, it clearly is more than just a forum issue. I doubt HQ gives more than a passing thought to CT, even though the Site reviews are linked. But they should be concerned about wider website issues, particularly those affecting new memberships, and trying to book Sites. 

DK

      If a simple explanation on what steps are being taken to put things right I am sure people would understand. However in my book Silence = don't care.

In one form or another this problem has been going on for years and has never been resolved. We have had various contributions from Club IT people over the years but the root problem never seems to be resolved. So surely we have to ask ourselves why? Is it a reluctance to spend money? Is it the case the base software does not have the capacity. There has got to be a core reason why we experience these problems at regular intervals. Yes it would be nice for someone to explain why but even that is a bit pointless unless things are put in place to resolve the issues permanently? I have been a member of UKCampsites and Caravan Talk forum for more years than I care to remember but the number of times either forum has experienced problems you don't even need all the fingers on one hand to count them! If the format for the next AGM is the same as it has been during COVID where questions can be submitted in advance I for one will be asking what the Club is doing to solve the issue. 

David

DK

    I know it has been going on for years I have been a member for 44 of them. You say we have to ask ourselves, why ? we don't know the answer!. If we did know the answer I am sure this thread would not be needed. When I was a Sales Representative/Manager I explained to the customer why something failed, whether it was my companies fault or theirs......but an explanation given, that is all I /we are asking.

This morning I put a negative review on trustpilot about the website and I now have a reply saying they are not aware of any problems with the web site !!! , clearly they haven’t got a clue on what’s happening 

below is there reply

Speaks volumes about how much those who should know,  do actually know