Dysfunctional online booking system

It makes me wonder if the club have accidentally frozen some members accounts. I assume they will have that option available. We have booked quite a few sites this year and have had no issues with the booking site on iMac, iPad or iPhone.

It seemed to happen when we were at Burrs. I couldn’t open my Membership card when in reception checking in. We arrived a night early and when I booked it, just before the off, it came up that the transaction hadn’t completed, but it had🤷‍♀️ After that, it just buffers and buffers, then crashes. If I click on “Find a UK campsite” it should give me a drop down box of options, but it either doesn’t, or gives me the drop down options for the “Membership” section instead🤷‍♀️ That’s been happening for weeks now. 

TDA

A couple of things, did you change your password after the security problem the Club had? Could you trace your difficulties back to about that time?

Are you able to delete your browser and reinstall? 

David

Yes, I did change my password, but more or less straight after site was back up and running, and it worked fine after that, because I booked a couple more Club Sites.

it’s an iPad, so comes with Safari, but in actual fact, Safari now defaults to Google search engine. I will do a bit of reading, but wary of altering too much to be honest, as it’s only the booking platform that doesn’t work, and knowing my ham fisted tech attempts, every thing else works absolutely fine, so I could end up making things a lot worse. 

You can choose which search engine your Safari browser uses, TDA, but tbh I don’t think the search engine has anything to do with using your browser to access the booking system. Sorry, I can’t help really.

Thanks Tinny. Yes, I tried all those options, with no luck. I’m not really bothered as I said, not enough to meddle without really knowing what I am doing, as my set up works without problems on all other websites.😁👍

My IPad is getting on a bit as well, at least three years old🤣 

I too have difficulties with the web site and have done for some considerable time.

I was unable to renew my caravan insurance on line recently with the system crashing when attempting to pay. to cite just one issue

I am certain the club is aware that issues exist, but seem not to be prioritising them.

Why ?

I can now get onto the bookings platform via my iPhone, but still not with my iPad. Same browser and search engine on both🤷‍♀️

What search engines have you tried and which one is working on your phone?

Booking platform is live on my iPad so perhaps take yours to the Apple shop at Meadowhall and let an expert look at it - you will need to book a time slot in advance.