Dysfunctional online booking system

Tirril replied on 24/06/2024 09:48

Posted on 24/06/2024 09:48

I tried to book Pandy, a Club site, and went through the entire process completing the payment process but was not returned to the Club confirmation page and neither was an email received. As it was the last date to receive a booking discount I repeated the process and after five failures gave up. On checking my credit card statement all five deposits were recorded. It took 20 minutes on the phone to a very helpful member of staff to confirm that no booking had been completed and payment would not be retained. I had an identical  problem last September and there is comment on websites of others having similar problems. I don't mind the odd glitch but it is unacceptable that 10 months later such a basic fault still persists. The club has lost a decent length booking replaced by a couple of calls to CLs

DavidKlyne replied on 30/06/2024 14:23

Posted on 30/06/2024 14:23

TDA

It seems strange you are having so many problems which doesn't seem to be the case generally for others? A bit academic on my part now but when I was booking sites on my Windows 10 PC I had not experienced any problems. Hope you get it sorted.

David

LLM replied on 30/06/2024 16:18

Posted on 30/06/2024 10:46 by Takethedogalong

I haven’t been able to access the Club site booking pages for weeks now. It just buffers, flashes on and off and finally crashes (telling me the website has crashed).

I emailed HQ, and after a while did get a response. It said that the Club were aware that there are issues with Safari, and I should change to Google Chrome or another browser. I had done this as part of trying to resolve the issue myself, along with the two other things they suggested I try, namely clear my cache/history, and ensure my log in was correct. I had already done and tried these three things, but to no avail. No urgency whatsoever to book a Club Site, so I have given up for the moment.

If awards were handed out for the most dismal online booking experience, as far as I am concerned, this would be a high contender. It used to be one of the slickest, easiest and satisfying booking systems around, but no, it had to be improved, up graded. Now a load of tripe. 🤷‍♀️

Posted on 30/06/2024 16:18

Are you using any extensions such as ad blockers of other protection such a Rapport.  If so try disabling them one at a time to see if they are affecting your system.  

Incidentally why am I seeing massive sized text for posts yet miniscule text for this post as I write it?

I have to agree CAMC is the leading contender for the worst IT.  

Wherenext replied on 30/06/2024 16:34

Posted on 30/06/2024 16:34

Incidentally why am I seeing massive sized text for posts yet miniscule text for this post as I write it?

Because the club has "improved" it's service to customers by changing font size. Have a look at the thread "The Club Website".

Wonderful that the club is always thinking of ways to improve customer's website experience. Just a pity the action is a lot worse than the thought.

Takethedogalong replied on 30/06/2024 17:33

Posted on 30/06/2024 14:23 by DavidKlyne

TDA

It seems strange you are having so many problems which doesn't seem to be the case generally for others? A bit academic on my part now but when I was booking sites on my Windows 10 PC I had not experienced any problems. Hope you get it sorted.

David

Posted on 30/06/2024 17:33

I agree DK, no idea why I cannot get booking system to load, it was ok a few weeks ago, and as far as I know, I have changed nothing on my IPad.🤷‍♀️ I have tried all sorts to try and sort out, but as I am having no other issues with other websites, I have to put it down to CAMC website. Not the whole site, just the booking platform.

Thanks LLM, but not using a blocker, and I have looked at all my other settings. Nothing out of ordinary on other websites I use a lot, so I will just phone to book if required. I can use searchforsites sites for CLs, as well as CL Booking’s website.

Wherenext replied on 30/06/2024 19:31

Posted on 30/06/2024 19:31

No idea what is going wrong with your booking experience Ttda. 

I've just used it for the first time this year for a 1 night stay and it all went smoothly. I'm using Safari on my MacBook.

nelliethehooker replied on 30/06/2024 20:34

Posted on 30/06/2024 20:34

I can use searchforsites sites for CLs, as well as CL Booking’s website.

TDA, I have discovered, by accident, another web site that specializes in CLs, appropriately called "CL Sites" which has what appears to be a good search facility.

 I have also reported your post although I doubt that this will make the slightest bit of difference or that you will receive an appropriate response resulting a solution to your problem.

LLM replied on 30/06/2024 20:37

Posted on 30/06/2024 17:33 by Takethedogalong

I agree DK, no idea why I cannot get booking system to load, it was ok a few weeks ago, and as far as I know, I have changed nothing on my IPad.🤷‍♀️ I have tried all sorts to try and sort out, but as I am having no other issues with other websites, I have to put it down to CAMC website. Not the whole site, just the booking platform.

Thanks LLM, but not using a blocker, and I have looked at all my other settings. Nothing out of ordinary on other websites I use a lot, so I will just phone to book if required. I can use searchforsites sites for CLs, as well as CL Booking’s website.

Posted on 30/06/2024 20:37

Have you tried using Opera?  

Wherenext replied on 30/06/2024 21:39

Posted on 30/06/2024 20:37 by LLM

Have you tried using Opera?  

Posted on 30/06/2024 21:39

Mozart may well have adapted one of his operas for this. "The Magic Font" anyone?

Shakespeare's "A Comedy of Errors" would be more appropriate.

Takethedogalong replied on 30/06/2024 23:00

Posted on 30/06/2024 20:37 by LLM

Have you tried using Opera?  

Posted on 30/06/2024 23:00

No, but thanks for this, will take a look. My iPad says Safari, but it’s actually using the Google browser. I think there’s a bit of an issue with Safari defaulting to Google at the moment, did a bit of reading, but it’s a bit beyond me. I don’t like Google, tried Yahoo, Bing, but still no joy. 

Tirril replied on 02/07/2024 15:44

Posted on 02/07/2024 15:44

Thanks Take the dog along. Your experience is exactly the same as mine and I have tried two different MacBooks and an iPhone with a 100% failure rate over the last 10 months.

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