Dysfunctional online booking system

Not had any problems with the bookings I have made this year. What systems are you using? All mine have been made using a PC running windows 11 and Firefox.

peedee

I use a MacBook on OS 11-7-10 and also tried on an iPhone on latest software. Everything else works fine just cannot book a site. I get through the process right up to confirming payment then the screen gives an error message. Even so my online banking shows that payment is being taken. A day later still shows the money being listed as a payment to the Club. I even reset my password and logged back in. I can only book by telephoning the club national office (no site numbers are supplied now) and it can take at least 20 minutes waiting for a response. 

Site phone umbers are in the handbook, on a separate page.

Thanks T, it would be interesting to know if others using the same systems as you have similar problems or not. You cannot be the only one usiing Mac systems.

peedee

But not on the web site. Surely they should be?

peedee

They are if you use the new site directions link. The site telephone number is present at the bottom of the pdf.

I have used both our iMac and an iPad to make bookings and have had no issues to date.

There was one issue, must be about three months but otherwise all OK. The last one was over the weekend.

Thanks, I would never have thought of looking there, you automatically think it should be with the address.

peedee

I use an iMac at home - running OS Monteray and a MacBook Air in the caravan. Used both for bookings and not had any problems.

I have to say though, that having been away for two weeks, this is the first time I have used the iMac since the new 'improved ' font was introduced and the text in this reply box is so small, I can hardly see it.  Haven't cleared the cache, though - don't know if that will improve matters.

I haven’t been able to access the Club site booking pages for weeks now. It just buffers, flashes on and off and finally crashes (telling me the website has crashed).

I emailed HQ, and after a while did get a response. It said that the Club were aware that there are issues with Safari, and I should change to Google Chrome or another browser. I had done this as part of trying to resolve the issue myself, along with the two other things they suggested I try, namely clear my cache/history, and ensure my log in was correct. I had already done and tried these three things, but to no avail. No urgency whatsoever to book a Club Site, so I have given up for the moment.

If awards were handed out for the most dismal online booking experience, as far as I am concerned, this would be a high contender. It used to be one of the slickest, easiest and satisfying booking systems around, but no, it had to be improved, up graded. Now a load of tripe. 🤷‍♀️