Wifi charges

Hilary Blunt replied on 14/08/2015 18:27

Posted on 14/08/2015 18:27

Recently rejoined the CC - horrified that although AA Caravan Club Wifi comes up on my tablet, I was expected to pay for it!  I would have thought in this day and age, with the high cost of some sites, Wi-fi should be free!

 

Cornersteady replied on 20/07/2018 08:16

Posted on 16/07/2018 20:40 by Tinwheeler

"I acknowledge some site users will not use wifi but then many of us don't use playgrounds, dog walks, veg prep and many other things which we have no choice but to pay for and from which others benefit."

Indeed but all the things you list work as they should. Are you suggesting that site fees should be increased to include the cost of something, ie Wi-fi, that you say from experience varies from poor to useless? Really?

Posted on 20/07/2018 08:16

+1

To increase pitch fees, which is always a contentious issue anyway with some feeling they are too high and do not give value for money, to cover the cost of something which is not of good service and therefore not value for money seems very odd to say the least?

SteveL replied on 20/07/2018 09:09

Posted on 20/07/2018 08:16 by Cornersteady

+1

To increase pitch fees, which is always a contentious issue anyway with some feeling they are too high and do not give value for money, to cover the cost of something which is not of good service and therefore not value for money seems very odd to say the least?

Posted on 20/07/2018 09:09

I don't think personally it should be included in the price. Mainly because I think it would  not be able to cope with the increased demand. So you truely would be paying for something that did not work.

However, the current system certainly seems value for money, when referenced against other costs. Currently a night here at Bridlington is £33.60. The Wi fi for which I pay £25 for a whole year has worked very well and we have been here a week. For my £25 I get a whole year of use. Someone only wanting it for a week would have paid £10. Set against their pitch fees of £235 that about an extra 4%. Plus of couse they can try before they buy.

Cornersteady replied on 20/07/2018 09:34

Posted on 20/07/2018 09:09 by SteveL

I don't think personally it should be included in the price. Mainly because I think it would  not be able to cope with the increased demand. So you truely would be paying for something that did not work.

However, the current system certainly seems value for money, when referenced against other costs. Currently a night here at Bridlington is £33.60. The Wi fi for which I pay £25 for a whole year has worked very well and we have been here a week. For my £25 I get a whole year of use. Someone only wanting it for a week would have paid £10. Set against their pitch fees of £235 that about an extra 4%. Plus of couse they can try before they buy.

Posted on 20/07/2018 09:34

yes I agree, we have the yearly one as well, and we just accept that it may not work across all sites. Like you I think it's a better system than putting it on to the pitch fee

Kennine replied on 20/07/2018 10:38

Posted on 20/07/2018 10:38

No need to have WIFI included in the site fees. Anybody wanting WIFI can choose if they want to use good quality internet access via their 4G or 3G device or use the yjousands of free WIFI access points all over the country.  ---Or --- Dumb down and use the paid for mediocre standard WIFI  typical of the CMC.  It's just a matter of choice. 

wink

jennyc replied on 20/07/2018 23:47

Posted on 20/07/2018 23:47

I don’t think that it’s unreasonable to expect working, no charge WiFi to be provided as a matter of course at all CAMC sites. It’s not a luxury for many, it’s as core a requirement as EHU, which the club provides, universally, on its own sites. We have sensible data limits on our smartphones, but there are plenty of rural areas wit inadequate mobile reception, making router provision and access essential for many. I think that part of the problem is the club’s decision to Sub out provision to an external, profit making organisation. That’s not done with other core services such as cleaning, ground maintainance, bollard lighting etc, which seems rather anomalous to me. Of course, if lots of customers want to stream simultaneously, then service will suffer, so data limits may need to be applied. I’d be happy with that.

Cornersteady replied on 21/07/2018 09:54

Posted on 20/07/2018 23:47 by jennyc

I don’t think that it’s unreasonable to expect working, no charge WiFi to be provided as a matter of course at all CAMC sites. It’s not a luxury for many, it’s as core a requirement as EHU, which the club provides, universally, on its own sites. We have sensible data limits on our smartphones, but there are plenty of rural areas wit inadequate mobile reception, making router provision and access essential for many. I think that part of the problem is the club’s decision to Sub out provision to an external, profit making organisation. That’s not done with other core services such as cleaning, ground maintainance, bollard lighting etc, which seems rather anomalous to me. Of course, if lots of customers want to stream simultaneously, then service will suffer, so data limits may need to be applied. I’d be happy with that.

Posted on 21/07/2018 09:54

 That’s not done with other core services such as cleaning, ground maintainance, bollard lighting

Not really a serious analogy there at all is it if you actually think about it Jenny? Cleaning and ground maintenance are easily within the scope of most wardens (with perhaps some training), even changing the bulb on a bollard although anything further and the wardens would call in qualified people (sub out as you put it) to fit the problem as they do with heating.

However I really wouldn't expect wardens to fix a wifi system.

replied on 21/07/2018 11:12

Posted on 21/07/2018 11:12

The user and all related content has been Deleted User

jennyc replied on 23/07/2018 09:01

Posted on 21/07/2018 09:54 by Cornersteady

 That’s not done with other core services such as cleaning, ground maintainance, bollard lighting

Not really a serious analogy there at all is it if you actually think about it Jenny? Cleaning and ground maintenance are easily within the scope of most wardens (with perhaps some training), even changing the bulb on a bollard although anything further and the wardens would call in qualified people (sub out as you put it) to fit the problem as they do with heating.

However I really wouldn't expect wardens to fix a wifi system.

Posted on 23/07/2018 09:01

Nor would you or I expect wardens to make more than minor repairs to plumbing or electrical installations, ditto WiFi. If you think about it, all of these services were installed by specialists but are owned by the CAMC with specialist contractors being called in if needed. Which could equally be applied to WiFi. TV booster and distribution systems fall into the same category.

Kennine replied on 23/07/2018 10:36

Posted on 23/07/2018 10:36

I agree that the CMC on-site staff are unqualified to go anywhere near the WIFI system on their sites. It is a job for specialists.

  Where the overall problem occured is in the planning and implementation stage of the on-site installation.  Obviously the CMC has contracted the job out to the wrong people. Hence the shambles which is now being experienced. 

 

smile

 

 

Merve replied on 25/07/2018 13:13

Posted on 25/07/2018 13:13

I take my own EE myfi with me as I don’t use club sites It’s so much easier. Free WiFi from the club?? Let me think about that....... 

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