Wifi charges

Hilary Blunt replied on 14/08/2015 18:27

Posted on 14/08/2015 18:27

Recently rejoined the CC - horrified that although AA Caravan Club Wifi comes up on my tablet, I was expected to pay for it!  I would have thought in this day and age, with the high cost of some sites, Wi-fi should be free!

 

brue replied on 29/06/2018 08:02

Posted on 18/06/2018 18:18 by TheSearles

We have stayed on 6 different club sites whilst touring Scotland recently.  The sites were all very good, but the wifi service on all but one  (Strathclyde) was so poor that we ended up switching to 4G and on one occasion we were next to the mast so it must be a bandwidth issue.  We also stayed at a couple of independant sites, in both cases around a similar price and a similar standard, but each provided free and very good wifi.  

It seems to us that if the club wishes to pitch (sic) itself in the upper end of the market, wifi will have to be a part of the package eventually. Whilst some may not want it, for the club to progress and get new members especially younger ones I think it is inevitable that a good free wifi service will need to be provided. Particularly as research on where to go next is increasingly done on online.

I don't think the 'why should I pay for it when I don't use it' argument works, few use all the facilities on a site such as play equipment, dog walking, showers etc..

 

Posted on 29/06/2018 08:02

The reason behind "why should I pay for it when I don't use" is valid regarding wi-fi is more to do with availability. If we all had to pay for facility blocks even though they weren't there this argument falls down. The club would be expecting members to pay for something that doesn't exist on some sites or is generally unreliable. If the club gets round this with suggesting they have hot spots I think many would reject the idea, especially if this means only an outdoor facility. Which is why many of us choose to use our own methods for receiving wi-fi (not that this always works either due to various factors.)

 

DavidKlyne replied on 29/06/2018 08:48

Posted on 29/06/2018 08:48

I don't particularly object to paying an annual fee for Wi-Fi, I just wished it worked better, even Gold Standard sites! Whenever I have done a speed test on a Club site I rarely get a speed above 1MB but worse still is that I often find the signal is not consistent and tends to drop out and needs reconnecting. My demands on the Wi-Fi are pretty modest. Since having a Smart Phone with 4G I now find myself using that for online banking, news,e-mails etc so my demands on the Club Wi-Fi seem to be getting less and less. I do wonder with advances in 4G and in the future 5G whether the provision of Wi-Fi on Club sites will become redundant? Just in case people get the impression that elsewhere it is all milk and honey I recently stayed on a well known campsite near Poole which offers "free wifi" but it was so bad at times you wouldn't have paid for it anyway.

David

Chrystal replied on 29/06/2018 14:42

Posted on 14/08/2015 18:27 by Hilary Blunt

Recently rejoined the CC - horrified that although AA Caravan Club Wifi comes up on my tablet, I was expected to pay for it!  I would have thought in this day and age, with the high cost of some sites, Wi-fi should be free!

 

Posted on 29/06/2018 14:42

Even Worse when you pay for IT, and when you arrive the wardens tell you there is no WFI.

Chrystal replied on 30/06/2018 15:49

Posted on 29/06/2018 15:41 by Cornersteady

caveat emptor

Posted on 30/06/2018 15:49

Would you walk into a shop, pay for an item, then the assistant tell you it is not available?. I don’ t think so.

TheSearles replied on 30/06/2018 16:27

Posted on 30/06/2018 16:27

Indeed people do provide their own wifi as they do their own showers etc..

My main gripe is that having paid for it, it has been very poor on a succession of sites to the extent that I had to revert to using 4G.  That is nothing to do with caveat emptor, goods must be fit for purpose and be as described. Wifi that does not work is neither.  I expect this is a temporary problem, which I am sure the CMC will resolve going forward.

My wider point is that to survive in the longer term the club must keep pace with the market place and at the higher end that is moving towards wifi provision as standard.  With a customer base that has a good proportion who are aging (no offence intended), it has to ensure it is able to appeal to those entering the market or with young families.  Increasingly these people are tech savvy and consider the internet as a necessary provision when chosing where to say.

Tinwheeler replied on 30/06/2018 16:55

Posted on 30/06/2018 16:55

It’s been a 'temporary' problem for some years now, TS.

The WiFi’s unreliability is the reason I make my own arrangements and why I believe it should not be included in site fees as standard. 

caveat emptor
ˌkavɪat ˈɛmptɔː/Submit
noun
noun: caveat emptor
the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made.

I think the above says it all. Check it out before you part with your hard earned so it does have a lot to do with the topic of the discussion.

JVB66 replied on 30/06/2018 17:01

Posted on 30/06/2018 16:27 by TheSearles

Indeed people do provide their own wifi as they do their own showers etc..

My main gripe is that having paid for it, it has been very poor on a succession of sites to the extent that I had to revert to using 4G.  That is nothing to do with caveat emptor, goods must be fit for purpose and be as described. Wifi that does not work is neither.  I expect this is a temporary problem, which I am sure the CMC will resolve going forward.

My wider point is that to survive in the longer term the club must keep pace with the market place and at the higher end that is moving towards wifi provision as standard.  With a customer base that has a good proportion who are aging (no offence intended), it has to ensure it is able to appeal to those entering the market or with young families.  Increasingly these people are tech savvy and consider the internet as a necessary provision when chosing where to say.

Posted on 30/06/2018 17:01

If as said many times before people used the WiFi on sites as intended, then the "problems" that at times affect what in the majority of areas a rural location,   that  also affects several million other rural dwellers who pay far higher fees than the £25 annual cc contractor charges maybe it would not be such a perceived problemwink

Just this morning when fetching our paper from the site office ,a member of the site staff was trying to explain to a father and son that in this village of over 200 dwellings with rural internet they would not be able, as they expected, to stream games and films as they do at home in a cityundecided

SteveL replied on 30/06/2018 17:40

Posted on 30/06/2018 17:40

As JVB rightly states a lot of folk pay a lot more than £25 per annum at home and still have a poor service in rural areas. Using it for what it is intended I don't generally have any problems. Perhaps I have just been lucky and others unlucky. Who knows. However, I have been paying the £25 since it started and was using it on the old tariff before that. To me it is a useful back up to our 4G phones.

Personally I think including it in the price would be a retrograde step. At many sites the WiFi just would not cope with the extra traffic this would almost certainly bring. 

At least with the CAMC wifi you can try before you buy. On other sites you often have to part with your money before you have any idea of the quality.

JVB66 replied on 30/06/2018 17:55

Posted on 29/06/2018 08:02 by brue

The reason behind "why should I pay for it when I don't use" is valid regarding wi-fi is more to do with availability. If we all had to pay for facility blocks even though they weren't there this argument falls down. The club would be expecting members to pay for something that doesn't exist on some sites or is generally unreliable. If the club gets round this with suggesting they have hot spots I think many would reject the idea, especially if this means only an outdoor facility. Which is why many of us choose to use our own methods for receiving wi-fi (not that this always works either due to various factors.)

 

Posted on 30/06/2018 17:55

Clumber Park is a prime example of a rural site miles from any type of decent internet connection and also in an area that also has nil mobile phone signal either, and still some expect to get WiFi like some get at home

near Malvern Hills Club Campsite Member photo by Andrew Cole

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