Surfer replied on 03/07/2017 15:01
Posted on 03/07/2017 15:01
Recently while in France we were unfortunate enough to have a puncture on the front offside wheel of our twin axle caravan. TBH the tyre was slashed. Red Pennant arranged for the fitter to come and change the wheels and put the spare on. The spare is a steel wheel. The caravan has Ovation tyres as standard all round.
However the only other tyre available was a Michelin of the same size and rating and this was fitted onto the alloy which then became the spare as we could not call out the technician again to swap over the wheels as we were leaving the next day.
We were then stuck with the steel spare on the caravan as it is my understanding that tyres on the same axle should be identical same brand, size etc. On our return to England I contacted Red Pennant again to arrange for the wheels to be changed over however they told us as we had returned, it was no longer their responsibility.
As we had no fault with the caravan I had to arrange for a fitter to change the wheels over at a cost of £35 so that all four alloys were road wheels and on the the caravan. Later RP came back to us and said that they would arrange the swap as a Gesture of Goodwill. Although it was appreciated, it was too late as we had already had the job done and paid the fitter.
We pay for Green Flag and have paid an annual premium for RP cover. We feel that the wheel should have been changed anyway by RP as it was still part of the original repair even though we had returned back to England so we are out of pocket. We are still happy with the service from RP even though we had this slight glitch.
Physically I am unable to change the wheel myself and in addition, I do not have a torque wrench. BTW neither did the French tyre fitter have a torque wrench.
Perhaps someone in admin would care to comment.
Moderator Comment - Moved from Caravan and Motorhome Chat as more likely to be seen by Admin here
Surfer
Caravanner