Sites Directory and pitch charges

It matters not at all to me, PD, but I think it's a great shame that the concerns of others are dismissed out of hand.

You don't see how it could be made easier? Really, you can't be that shortsighted.

Some of you have helped but, despite that, not everyone is able to cope and I feel sympathy for them and certainly wouldn't use the unfortunate phrases Steve has to describe their troubles.

Why make folk feel worse when they're already struggling?

I feel sympathy for them and certainly wouldn't use the unfortunate phrases Steve has to describe their troubles.

The phrase can’t be bothered is certainly true of some who have posted on CT, so just a statement of fact. As to because the system is beyond them, also a statement of fact. Nothing wrong in that, I freely admit there are several modern systems and processes that are beyond me and have no problem being put in that box where applicable.

It matters not at all to me, PD, but I think it's a great shame that the concerns of others are dismissed out of hand.

They are not dismissed out of hand, just hard to understand especially now the systems have been in place for 6 months and there has been plenty of opportunity, along with the help offered both on CT and by the CLub and videos to become familiar with them.

peedee

I refer you to your post of 6.23 and Brue's reply. 

I don’t have any concerns around navigating a booking on the new system, what concerns me is unless you drill down deep into all the new terms and conditions every time, it’s not exactly clear what you are booking! I think that’s where a lot of the issues are now, unexpected extra charges if you amend a booking etc….. It’s the camping equivalent of travelling with Ryan Air, how much more cash can be extracted from unwary punters🤷‍♀️ 

That is not dismisive, it is my view of what seems an illogical way of booking.

peedee

I don’t think the charges for amending a booking within 21 days are any great surprise, they are clearly stated. Basically you will loose a proportion of your deposit for every day you move / delete. If you add days on an additional deposit will be payable for those days.
What is more concerning are the reports of charges when outside the 21 days (although these could result from price increases) and the £13 added to tent bookings for non members. However, when I tried I could not replicate that. Trouble is, as how the programme works seems very operating system / device dependent, it is often difficult to know wether reported issues are true ones, or down to the operator.

You made an assumption and at least two of us considered it dismissive.

Not knowing where they want to go is certainly not the issue for the OP. His query concerns the lack of visibility of pricing which I attempted to partially cover in my first post.

Peedee and anyone else who mentions using the new system this isn't what this thread is about! It's about lack of general easy to find tariff information, seasonal fluctuations, value for money sites etc. Previously the club provided this via the directory and via separate on line areas, some found this helpful before they even got to the booking area. 

If C&CC can provide this useful quick check function why have CAMC dropped it?

 I'm a bit confused regarding the lack of visibility of pricing. I've just made a dummy booking at a random site, I chose Castleton, clicked on a week in July. That was one click. Complete the drop down boxes for your outfit and people, I chose 2 adults. Second click on the "check availability" box. The calendar of chosen dates comes up with a nightly price on each day. It took me 3 minutes. Tried it also on the wife's ipad, took a little longer to load pages but information there in 5 minutes. The bit that takes the longest is the payment. That's all very straightforward if you know which site you want. I've never tried the map search as I like to get the paper map spread out on the floor and go by that, I also plan directions at the same time and use the SDHB for the last bit to site.

I sort of understand peoples confusion and frustrations but as Tinwheeler says above, we are where we are. Ha, if you want confusion come and stand my side of the desk!!

JK