Recent maintenance on website

Cheers, Justin. Hope it helps.

I didn't notice these events early this morning, although that doesn't mean they weren't there.

Btw, it's Tin but no worries😀.

Bully for you, Rufs. Chrome is a browser and I use several different ones depending on the device I'm using. They have nothing to do with my superfast fibre broadband. Just thought I'd explain that seeing you're a tad confused by techie things.🤪

It's the first time since last Thursday that I've been able to access CT via "latest activity" (I'm too lazy to wade through all the discussions to spot anything of interest!  ).

So something must have been fixed!  

Have I missed anything crucial? 

I probably have one of the fastest providers with cable internet and CT was still slow for me and had server errors.  

Hi Cyberyacht

Thanks for your comments. I understand yours (and others) frustrations with the recent performance of the website, and CT in particular. I'd like to address the points that you made. Note: I'm NOT senior management and these are just the thoughts and comments of someone working on the technical issues recently, so this is not an official response, per se.

Firstly, I never said that most of the code was written by an "outside outfit", as you put it. It's not unusual for an organisation with a large, complex website to use the services of 3rd parties. The website as a whole sits on one of the leading web content management systems (CMS) and e-commerce systems. The website you see has a mix of standard CMS/e-comm code, code that has been written and developed by one of the platform's "gold partners", code that has been written by our internal web development team and content that is written by an in-house content team. 

In answer to your numbered questions - 

1. The CMS gold partner that was originally engaged for the relaunched Club website back in 2016 have since been replaced by another partner. We have been with the current partner for a couple of years now.

2. I'm not aware of any penalty clauses in the contract with any partners (it's not something I deal with) and believe that would probably be commercially sensitive even if I knew the answers and therefore wouldn't be able to publish here.

3. No, we originally picked a company that were an established, well-known CMS gold partner. When they were replaced, it was a decision made for numerous reasons but this wasn't a case of finding the cheapest. 

4. No, but we are (as I've previously stated) looking to upgrade the platform. This is a large project that involves many aspects of the website being upgraded in separate chunks. 

I hope this answers your questions. 

I'd also like to point out that the Senior Managment team have briefed with progress over the past two weeks of intermittent issues. As you will see from your experience today, and that of the many others that have posted this morning, the website seems far more reliable since the lastest fix went in last night. Monitoring of performance is continuing around the clock and further tweaks to performance improvement will be made in the days ahead.

Regards

Justin

It is much improved although I did get another "server error" within the last hour.

Thanks for addressing CY's points, Justin. 😉

Justin, I’m finding sometimes my new posts appear instantly and at other times, not. It seems completely random.

I'm now using Safari on iPad and the white delay isn’t so noticeable 🤷🏻‍♂️

 I'm happy to give a cautious thumbs up to Justin and his team firstly for responding several times over the past week to comments on the forum and in some detail. Secondly the forum does seems to be working better it's a lot faster even though it could be better still.

So far I haven't had a server error, although now I posted that I realize I'm tempting fate.🤞

Hi Tin 

Firstly, apologies for calling you Tim earlier :-) 

Secondly, I asked the question re why posts are sometimes appearing instantly and sometimes taking a few seconds to appear. The reason is due to a caching change that was made as part of the stability/performance improvements. The cache is on a two minute cycle, so depending on what part of the cache cycle you start typing/submit your post means it may appear instantly or it may take a little while. 

Regards

Justin