Loss of Value

I  had purchased a twin wheel caravan where the braking system despite several trips to the dealer could not be resolved. I ended up in France with the caravan stuck fast when the brakes again siezed on. Thanks to Mayday recovery it was repatriated to the dealership. On legal advice I told the dealer that I was intending to sue for Recision of Goods. It was too late to reject the caravan but I could take them to court to recover the difference in value between what the caravan should be worth and what the caravan in that state actually was worth.

The dealer probably realised that the difference would be large and instead offered to swap it for a new van.

This was in the 1990s but maybe it is an avenue for you to explore. Good Luck.

Based on my experience, if you trade it in to a dealer they will not be concerned about previous history and will sell it on, probably with a limited warranty. If the damp warranty is transferable then that would give peace of mind to a private buyer. 

We had a Bailey which had severe damp problems. After the second time that it was sent back to the manufacturer we traded it in. We learned that after the dealer sold it on there were further extensive damp problems, considerably in excess of the limited warranty.

I would try and trade it in.

Have a chat with the clubs legal team.

Good luck

So sad to hear this is still going on with Elddis.

We bought a 2016 Affinity 550 as a special retirement gift to ourselves, ordered at the 2015 Show. It was supposed to be a special treat.

That caravan ruined our lives in our two years of ownership until we traded it in for a Knaus. It is disgraceful that they are still treating their customers with contempt, by producing shoddy products. We're so pleased with our Knaus, the build quality is in a different league.

My advice to you is to trade it in as soon as you can, as it's just not worth the mental anguish.  I wish you the best of luck.

"We're so pleased with our Knaus, the build quality is in a different league."

Couldn't agree more, handsj  Best move we ever made!

Any updates Matt and Michelle? Hope you've been able to make progress with your issue with Elddis.

Cheers,   Steve and Helen 

HI 

Anyone had any problems with damp in Auto Trail Imalas?  We are having trouble getting our van, purchased new at the end of December 2018, repaired under warranty.  Have been waiting for some positive action on the part of Auto Trail for nearly a year!

You might be better off starting a thread in the motorhome section with a relevant title as your post is buried in a caravan thread and probably won’t attract attention.

However, you need to pursue the dealer who sold you the MH as it is their responsibility to sort it out, not AutoTrail's. Follow the legal process if necessary and have a word with the club's legal team for advice.

Thanks for your advice Tinwheeler. 

We have also spoken to both the legal team and Trading Standards and they have said that as the dealer has gone out of business we have to go directly to Auto Trail as the warranty provider under the warranty contract.

I will post up as a new discussion as you suggest.

It will be worth including that gem of info about the dealer and your actions so far or others will post the same response as I did.