CL booking

Has anyone had a problem booking,Tudor Springs C L,Dunswell Road,Cottingham,nr Hull

I wanted to buy seats at the Hull Truck Theatre in Hull, so on checking online they had quite a few seats available in the first few rows of the stalls ,where we prefer to sit in theatres.I then checked for C L sites near to Hull ,within a taxi ride  or bus ride as we have a motorhome ,I found Tudor Springs and thought I had found the ideal site so gave them a ring , this was at 9am ,then the problem began, when the phone answers it says it is a call screening system and tells you to give your name , which I did and it then transfers you to an amswer service which tells you to book a pitch  by sending an email , .I decided to ring back a bit later thinking the answer service was on because I rang to early ,but each time I rang back it was the same ,so at lunchtime I did send an email request asking them to book me in for the 2 nights I wanted if pitches available as I needed to know fairly quickly to be able to book theatre tickets .as I had not had a reply by 6.30pm I thought I would ring again but the result was the same answer machine .I woke the next morning to find an email from them timed at 23.54  saying yes they had vacancies and it was £14 per night , not a confirmation that they had booked me in ,this was at 5.30 am I then emailed again asking for comfirmation as I needed to book tickets . I got a reply at 10.45 to say it was confirmed if I send a bank transfer for one nights stay ,but by this time the seats at the theatre had been sold .

I emailled again at 4.30pm to decline the booking as the theatre seats had gone and thought also it could be pointed out that some people might not have internet banking so struggle to send a bank transfer , I got  another email at 12.57 saying if I dont want to do it by bank transfer I could send a cheque 

All in all and uneccasary  episode that would have been avoided with the courtesy of a phone call