CL booking

granddadbaza replied on 26/09/2019 08:25

granddadbaza

Posted on 26/09/2019 08:25

Has anyone had a problem booking,Tudor Springs C L,Dunswell Road,Cottingham,nr Hull

I wanted to buy seats at the Hull Truck Theatre in Hull, so on checking online they had quite a few seats available in the first few rows of the stalls ,where we prefer to sit in theatres.I then checked for C L sites near to Hull ,within a taxi ride or bus ride as we have a motorhome ,I found Tudor Springs and thought I had found the ideal site so gave them a ring , this was at 9am ,then the problem began, when the phone answers it says it is a call screening system and tells you to give your name , which I did and it then transfers you to an amswer service which tells you to book a pitch by sending an email , .I decided to ring back a bit later thinking the answer service was on because I rang to early ,but each time I rang back it was the same ,so at lunchtime I did send an email request asking them to book me in for the 2 nights I wanted if pitches available as I needed to know fairly quickly to be able to book theatre tickets .as I had not had a reply by 6.30pm I thought I would ring again but the result was the same answer machine .I woke the next morning to find an email from them timed at 23.54 saying yes they had vacancies and it was £14 per night , not a confirmation that they had booked me in ,this was at 5.30 am I then emailed again asking for comfirmation as I needed to book tickets . I got a reply at 10.45 to say it was confirmed if I send a bank transfer for one nights stay ,but by this time the seats at the theatre had been sold .

I emailled again at 4.30pm to decline the booking as the theatre seats had gone and thought also it could be pointed out that some people might not have internet banking so struggle to send a bank transfer , I got another email at 12.57 saying if I dont want to do it by bank transfer I could send a cheque

All in all and uneccasary episode that would have been avoided with the courtesy of a phone call

22 replies

eurortraveller replied on 26/09/2019 09:03

Member

eurortraveller

Posted on 26/09/2019 09:03

I'm afraid you had a bad experience there. I suggest that for your next theatre visit you just book a room at the TravelLodge in the city centre - it will be dearer, but you can walk to the theatre and save a two way taxi fare, so cheaper in the long run - and less stressful.

replied on 26/09/2019 09:11

Posted on 26/09/2019 09:11

The user and all related content has been deleted

granddadbaza replied on 26/09/2019 10:30

Member

granddadbaza

Motorhomer

Posted on 26/09/2019 09:03 by eurortraveller

I'm afraid you had a bad experience there. I suggest that for your next theatre visit you just book a room at the TravelLodge in the city centre - it will be dearer, but you can walk to the theatre and save a two way taxi fare, so cheaper in the long run - and less stressful.

Posted on 26/09/2019 10:30

While I take your point that booking a room close to the venue would be easier but doesnt that rather defeat the object of touring the country in a motorhome , it just happens that while touring about I like to visit theatres in small and large towns and cities.

This is the first time I have had such a problem to booking a CL especially one owned by a club member

granddadbaza replied on 26/09/2019 10:32

Member

granddadbaza

Motorhomer

Posted on 26/09/2019 09:11 by

Agree with Eurortraveller. If there is a performance I want to see, anywhere, I just book the tickets as soon as they go on sale and sort out my accommodation later. There is always somewhere to stay but tickets for good and popular performances disappear fast. As far as this occasion is concerned, it may be worth checking back with the Box Office for returns.

Posted on 26/09/2019 10:32

Thanks for your reply , but if you see my reply to eurotraveller you will see where I am coming from

Tinwheeler replied on 26/09/2019 10:48

Tinwheeler

Campervanner

Posted on 26/09/2019 10:48

GDB, all CL owners of recent times have to be club members.

I suggest you bring the issue to the attention of the CL department if you’re seeking rectification of this owner’s ways but, in your shoes, I would not have hung around waiting for a response but would have booked the tickets and rung other sites.

EmilysDad replied on 26/09/2019 11:05

Member

EmilysDad

Caravanner

Posted on 26/09/2019 11:05

I think I'd have given up on that particular CL when I got the answer machine the 2nd time. I've left text messages before now re bookings and they've either phoned or text me back later.

replied on 26/09/2019 11:56

Posted on 26/09/2019 10:32 by granddadbaza

Thanks for your reply , but if you see my reply to eurotraveller you will see where I am coming from

Posted on 26/09/2019 11:56

The user and all related content has been deleted

Hja replied on 26/09/2019 17:25

Member

Hja

Posted on 26/09/2019 17:25

We are booked into Tudor Springs for a visit in October. No problem booking - e-mailed one evening, response later that night which I got next morning. Deposit & mobile number sent, confirmation of deposit by text.

nelliethehooker replied on 26/09/2019 18:52

Member

nelliethehooker

Caravanner

Posted on 26/09/2019 18:52

GDB, I think that you were fortunate that you cancelled the booking. Tudor Springs is one of the few CLs that we would not consider ever visiting again. It might look fine on the club's web site but that doesn't show you the Electricity Generating station that's in front of the site, just over the railway line that runs past, which emits a continual whine day and night, or the caravan storage area directly behind.

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Cherokee2015 replied on 26/09/2019 23:16

Member

Cherokee2015

Caravanner

Posted on 26/09/2019 23:16

I live near this CL and pass it on the way to my parents. Always has vans on, but suspect some are long term users. It is, as Nellie says not the best location and the road to it is fairly narrow in places, however it is one of the few CL’s near to Hull. There is a commercial site in Beverley that might suit - haven’t used it but is popular

https://www.pitchup.com/campsites/England/North_East/East_Yorkshire/Beverley/butt_farm_caravan_and_campsite/

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