What would you do?

neveramsure replied on 27/04/2020 19:24

Posted on 27/04/2020 19:24

In February I booked a static caravan holiday for 29th May on a Haven site. The booking is with a private owner and I paid £75 deposit with the remainder of £275 due this Friday.

Today I received a reminder email asking for the full payment as Haven are expecting to open again on 15th May.

According to the Ts and Cs I will lose the £75 if I don’t pay.frown

Do I pay in the hope they do not open and get a full refund or do I forfeit the £75?undecided

I know it’s my decision to make but would like to know what you think.   

heddlo replied on 27/04/2020 22:01

Posted on 27/04/2020 22:01

I would be surprised if a site would be open on 15th May.  I certainly wouldn’t be happy going anywhere  at present, too many unknowns.  Sadly, I just loose the deposit if the dates can’t be changed. 

EmilysDad replied on 27/04/2020 22:08

Posted on 27/04/2020 22:08

As much as it'd p me off I'd forgo the £75. I very much doubt that the Haven sites will be open when they say, but even if they are I'd doubt all the entertainment will be on. 

The caravan owner is being bloody minded in asking for the rest of the money now

Tammygirl replied on 27/04/2020 22:12

Posted on 27/04/2020 19:44 by neveramsure

I have had a few text messages with them today and they will only offer alternative dates or a refund if Haven do not open, which at the moment they hope to.

Itโ€™s all due to the governmentโ€™s announcement dates.

See Haven website HERE

 

Posted on 27/04/2020 22:12

Just going on what you posted above neveramsure or do you mean the offer is only valid if Haven doesn't openundecided

 

Metheven replied on 28/04/2020 09:49

Posted on 28/04/2020 09:49

 If your contract is with Haven and the static owner is the third party, then if you break those T&Cs by not paying the balance you lose the deposit, but if you pay then Haven would be breaking the contract if the May holiday did not go ahead and you would be entitled to a full refund.

If the third party is mixed up in this then its muddy waters as Haven would have to get monies back from them before paying you, and that is a lot harder to get.

If in your position I would forego the deposit, and write it off.

neveramsure replied on 28/04/2020 14:05

Posted on 28/04/2020 14:05

Good news everyone, from 10:00am Haven have extended the closure dates.laughing

This is an extract from their web page “Our parks will remain closed until SUNDAY 31 MAY 2020”

I have contacted the caravan owner who waited for email confirmation from Haven before agreeing to refund my £75. Latest news is that the money will be transferred later today.

Thank you all for your input.coolmoney-mouth

Pliers replied on 28/04/2020 14:40

Posted on 28/04/2020 14:36 by Tinwheeler

Great outcome for you, Nevers. Problem solved.๐Ÿ‘๐Ÿป

Posted on 28/04/2020 14:40

Glad it’s sorted, a worry you could have done without.

Start planning for autumn, fingers crossed!

๐Ÿ™‚

Metheven replied on 28/04/2020 15:00

Posted on 28/04/2020 14:40 by Pliers

Glad itโ€™s sorted, a worry you could have done without.

Start planning for autumn, fingers crossed!

๐Ÿ™‚

Posted on 28/04/2020 15:00

..... but don't part with any cash yet, wait for certain. wink

This topic has been locked, no new replies can be added.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook