What would you do?

neveramsure replied on 27/04/2020 19:24

Posted on 27/04/2020 19:24

In February I booked a static caravan holiday for 29th May on a Haven site. The booking is with a private owner and I paid £75 deposit with the remainder of £275 due this Friday.

Today I received a reminder email asking for the full payment as Haven are expecting to open again on 15th May.

According to the Ts and Cs I will lose the £75 if I don’t pay.frown

Do I pay in the hope they do not open and get a full refund or do I forfeit the £75?undecided

I know it’s my decision to make but would like to know what you think.   

Pliers replied on 27/04/2020 19:32

Posted on 27/04/2020 19:32

15th May sounds a bit optimistic to me.....🤔

Maybe they could transfer your booking to a (much) later date.

I personally wouldn’t be happy to have to pay the balance in the current situation.

neveramsure replied on 27/04/2020 19:44

Posted on 27/04/2020 19:32 by Pliers

15th May sounds a bit optimistic to me.....🤔

Maybe they could transfer your booking to a (much) later date.

I personally wouldn’t be happy to have to pay the balance in the current situation.

Posted on 27/04/2020 19:44

I have had a few text messages with them today and they will only offer alternative dates or a refund if Haven do not open, which at the moment they hope to.

It’s all due to the government’s announcement dates.

See Haven website HERE

 

Tinwheeler replied on 27/04/2020 19:57

Posted on 27/04/2020 19:57

Nevers, in your place, if the dates can’t be changed to the Autumn or, even better, next year, I'd write off the £75. What price peace of mind and safety? 

Good luck.

moulesy replied on 27/04/2020 20:12

Posted on 27/04/2020 20:12

Nevers - two things occur to me. Are Haven trying it on, knowing full well that they won't be able to open anyway?

Do you have any contact details for the private owner? You may get a more sympathetic hearing from them.

If all else fails, I agree as above better to write off the £75, hard though that might be.

Good luck.

neveramsure replied on 27/04/2020 20:24

Posted on 27/04/2020 20:12 by moulesy

Nevers - two things occur to me. Are Haven trying it on, knowing full well that they won't be able to open anyway?

Do you have any contact details for the private owner? You may get a more sympathetic hearing from them.

If all else fails, I agree as above better to write off the ÂŁ75, hard though that might be.

Good luck.

Posted on 27/04/2020 20:24

Yes M it’s the private owner who is insisting I pay the balance or forfeit the deposit.frown

I suppose she has to cover her expensive site fees.undecided

moulesy replied on 27/04/2020 20:35

Posted on 27/04/2020 20:35

Very difficult - if it was me the big question would be "would I want to go away at the end of May even if Haven is open"? Personally I think that's too early even if all the restrictions were lifted (which is doubtful).

I think just bite the bullet and put it down to experience unfortunately.  frown

DavidKlyne replied on 27/04/2020 21:30

Posted on 27/04/2020 21:30

I suppose the answer is how would you feel if it were possible to visit on the suggested date of opening? I somehow doubt you would be that happy about going so you may have to give up the deposit. It almost seems as if you are being blackmailed into accepting something with no guarantees. If she is chasing you, given the current circumstances I doubt you would get the full payment back!!

David

Tammygirl replied on 27/04/2020 21:35

Posted on 27/04/2020 19:44 by neveramsure

I have had a few text messages with them today and they will only offer alternative dates or a refund if Haven do not open, which at the moment they hope to.

It’s all due to the government’s announcement dates.

See Haven website HERE

 

Posted on 27/04/2020 21:35

If they have offered you alternative dates then why not take them up on the offer but make it a long time from now, you would then not have to pay the balance just now wink

neveramsure replied on 27/04/2020 21:42

Posted on 27/04/2020 21:35 by Tammygirl

If they have offered you alternative dates then why not take them up on the offer but make it a long time from now, you would then not have to pay the balance just now wink

Posted on 27/04/2020 21:42

I have not been offered alternative dates.frown

They say the site is not closed on my dates at the moment.undecided

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