Web problems

I've reported the web site fault.

The air was blue Harry, I assure you. We wanted to leave Exeter and arrive at Marazion on the same day, but once I had finally got through the buffering on every page, it then told me I couldn’t make this booking as I had already got a booking on that date🤷‍♀️ On my next try, it booked us into Exeter twice! Apparently you are not supposed to be able to do this, but I managed it. Had it been before 5pm, I would simply have phoned the Site direct and made the booking that way. But it was later in the evening, so I resorted to Live Chat. Thankfully I got an agent very quickly, they did a bit of investigating, and it didn’t take more than 5 minutes to sort everything out. I did check that the relevant booking emails are now with me and correct, but it doesn’t inspire one with confidence. Booking Sites used to be the most reliable aspect of the website, but not so at the moment. Hopefully they will sort things out at HQ.

The bookings area has slightly improved this evening, I've been able to amend a booking. The Hawes site booking area now has a note on it saying there is a problem.

We are so sorry you had issues with this. The problem should now be fixed but please do let me know if you continue to have any further issues amending your booking. 

Can't access bookings had to wait in a que for over two hours to access the site then I kicked me out 

The new booking system is broken.  It doesn’t work on the app or the web site (unless you’re prepared to wait hours to get on).

The new system cannot have been properly tested before it went live.

The CAMC urgently need to send an email to all members explaining what is happening and the steps being taken to either fix it or roll back to the old system.  An apology wouldn’t go amiss either.

Having worked in IT for over 40 years, much of that time on migrating old systems to new, I know there really is no excuse for getting this so wrong.

I can’t image the CAMC will admit they made a mistake.

Just tried to make a booking on the new system, what an absolute disaster!  Who has time to sit and wait in an online queue or wait for an email to arrive to let them know that door is now open!  

Best thing the club could do is bring the new system down, re-install the old system and fix the issues with the new system offline.

Unless you have your emails open all the time you miss your slot as I have done then seems to have to start again 

What's happened to site directions when booking a CL on the new booking system.?

Have been trying to conduct an online chat with CMHC all day but it says it's unavailable. Does anyone know why please?