Senior Moments.

That's still a lot easier than having to stand at the sink to wash and dry the pots

I recon that its one of the most important kitchen aids  But you need to be careful!  About 30 Years ago the DCOS & I decided to invest in buying only Miele white goods. It was probably one of the best decisions we ever made!  The twin oven is now 25 years old, The ceramic hob 8 years old , fitted when the kitchen was re furbished. The washing machine is 18 years old. The dishwasher is the newbie fitted only 12 months ago but it replaced a Miele 17 years old.

BUT five and a half years ago the DCOS decided she wanted a tumble dryer and looking at prices, we decided to save some money and buy a Bosch, because it was about £200 cheaper than the equivalent Miele.

BAD Decision !  Two weeks ago the Bosch died, so I called out the Bosch service engineer at a cost of £95.  He told me the main panel had blown and a replacement would cost £395. I said no way, and he left me with a voucher for £50 off a new Bosch.   Pretty disgusted, I sent a letter to Bosch complaining about the poor durability of their machines. No reply, despite two phone calls chasing them back!  Very poor customer relations!!!

Lesson 1  Back to Miele!

TF

Hmm. I've had quite the opposite experience and generally will choose Bosch for their quality and reliability. I've had no problems with my Combi Boiler, Washing Machine Tumble Dryer and dishwasher.

I have just replaced my old Areston double oven but opted for Neff for the aesthetics and features.

I remember when we refurbished our kitchen- no I don't- it was a new kitchen completely when the extension was built.... anyway, we had a dishwasher for the first time and I remember the OH giving me some stick about a waste of money....... try and take the dishwasher out now- I dare you!!!!

Same here, we have Bosch hob, fridges, freezers, dishwasher and washing machine.

Daughter has several Bosch appliances, includinga Bosch tumble dryer, now 12 years old, we have an AEG, as the vent positions fitted our space better.

Just replaced our 29 year old Miele oven with an AEG, very pleased with i so far.  Miele was too expensive this time....and would probably have outlived us!!

KjeIINN, I guess thats my point. The Miele is if anything over engineered. You said it yourself ,- you replaced your 29 Miele Oven.... 29 years!   That's pretty good and the reason that we only buy Miele. Yes they are expensive, but my goodness you don't have to buy them very often!

To pay £95 to find out that my five and a half year old Bosch is Knackered is a joke!  Bosch customer service is a similar Joke!

Any Miele outlet would react in horror if a customer called in to say that their machine had died aged five and a half!

No its not good enough. My wife and I are in our 70's now and so the usage of our machines is not high!  I take your point that perhaps a Miele might outlive you. But from my point of view there is something quite satisfying about knowing that your essential kitchen aids are not going to fail you whilst still fairly new!

TF

Miele V Bosch is always an interesting discussion. In recent years we have concentrated  on Bosch products, dishwasher, washing machine and fridge freezer. Miele don't make the latter but sell a badged version made by Liebherr if I recall correctly. Many years ago we did have a Miele washing machine but it lasted no longer than the Bosch ones we have had since. It is true that Miele washing/dishwashers are pretty bombproof but is that extra level of construction really required. If you want something built like a tank and have the cash available by all means buy Miele but if you are on a more realistic budget I am happy to suggest Bosch products from my own experience of both brands.

David

DK, I have respect for your judgement, but what I cannot accept is Bosch's total refusal to respond to my complaint, despite being prompted twice.  Not on!   I am a realist and never did really expect them to admit any failing but a polite expression of regret would not have gone adrift.  Too late now the damage is done!

TF

TF

Having been in the trade I am not convinced that Miele would have acted any differently on an appliance over 5 years old. The trouble with solid state electronics is that they will either last forever  or can go after relatively short service lives. An example is my central heating boiler, the circuit board went after three years and that was 14 years ago. Had you said the bearings had gone then I would have been surprised as they are really of industrial  proportions compared with others. The way I look at things is that a Miele washing machine won't clean my clothes any better than a Bosch and if I have to replace that machine after 5/10 years I have not spent as much on a Miele so the replacement Bosch really costs me not a lot. Any electrical appliances that are out of warranty I would be inclined to use a local repair agent as dedicated engineers are always more expensive.

David 

DK, Then sadly we must disagree! I will only accept 1st class engineering. That is what I pay for.  On this occasion Bosch failed me, and the very least I will accept is an acceptance of that failure.

Failure to do that must mean that I cannot use them again.  A £50 voucher means nothing against customer confidence. I have already ordered a new Miele!

TF