Cold calling and surveys

hitchglitch replied on 11/12/2015 09:21

Posted on 11/12/2015 09:21

I am a patient person but modern life is eating away at that veneer.

My wife and I ((a) joined the RAC, (b) flew to Miami (c) went on a cruise. No sooner did we get home than we received:

- Two unsolicited calls on my mobile from the RAC trying to sell us additional services that we didn't need

- Questionaries to each of us by email from the cruise company asking for feedback, then a reminder two days later despite already doing one on the ship

- Email from the airline asking us about our experience flying with them.

I expect that before long if I pop into Tescos to buy some milk they are going to text me asking how I enjoyed my shopping experience.

Is this the new world?

JillwithaJay replied on 12/12/2015 09:52

Posted on 12/12/2015 09:52

Ditto here.  We've also been with TPS for many years and have also been ex-Directory since the 1970s and don't get cold calls.  We're not on the public part of the Electoral Roll either.  Why would you want to be?

I think some problems occur because companies buy lists which are out of date so your details are still available.

Ultraframe has now lost our trust and any future business because of their persistent calls "to check that everything is okay".  

I decline surveys which ask for details of my income as I don't consider it necessary to provide that.

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SteveL replied on 12/12/2015 10:29

Posted on 12/12/2015 10:29

 Look at the Ofcom web site re automated calls, see Ofcom for consumers. Hope this is useful.

thanks for the advice

neveramsure replied on 12/12/2015 14:19

Posted on 12/12/2015 14:19

Surveys are unfortunately part of modern life.

Yesterday I even had an email survey from our local chemist, with 20-30 multiple choice questions.Undecided

SteveL replied on 12/12/2015 14:30

Posted on 12/12/2015 14:30

The problem is that the TPS does not stop them calling if you have requested contact. I have had several lately from people wanting to sell me investments. When I have told them I do not  accept cold calls, they have informed me that I have requested it. They are either lying, or it is a case of miss checking a box, or not unchecking one when I have bought something on line. Often there is one about passing on details to other branches of the company. Often they are not that obvious, or off the bottom of the screen, unless you scroll down.

InaD replied on 12/12/2015 15:02

Posted on 12/12/2015 15:02

Ditto here.  We've also been with TPS for many years and have also been ex-Directory since the 1970s and don't get cold calls. We're not on the public part of the Electoral Roll either.  Why would you want to be?


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And the same here, including not being on the public part of the Electoral Register; it's very rare we get cold calls.  Also, our number is withheld when we ring people.

cyberyacht replied on 12/12/2015 17:50

Posted on 12/12/2015 17:50

The trouble with that is that the recipient may not wish to answer "number withheld" calls expecting them to be cold callers.

huskydog replied on 12/12/2015 22:01

Posted on 12/12/2015 22:01

a few weeks ago I had a call from a window company ,but he didn't get very far as I pushed the concept of using solar panels on him , after a few minutes he hung up Surprised

Bakers2 replied on 13/12/2015 10:04

Posted on 13/12/2015 10:04

Touch wood we rarely get a cold call.  We have always been ex directory, not on the public electoral list and try our best to tick/untick boxes about passing on details.  We never turn our answerphone off - so we don't have to rmember to turn it on when we go out.  Recently we got lots of answerphone messages but silence - that turned out to be the local hospital phoning with an automated service to remind about appointments.  Instead of leaving a message the phone had to be answered and then replied to  by pressing buttons.  To me it defeats the object if they don't leave a message you can still overlook, there is no number so that's no help either.  I mentioned it to hospital staff who told me to write in Yell.  If it is in the realms of 'privacy' about appointments why bother?????

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