Cold calling and surveys

hitchglitch replied on 11/12/2015 09:21

Posted on 11/12/2015 09:21

I am a patient person but modern life is eating away at that veneer.

My wife and I ((a) joined the RAC, (b) flew to Miami (c) went on a cruise. No sooner did we get home than we received:

- Two unsolicited calls on my mobile from the RAC trying to sell us additional services that we didn't need

- Questionaries to each of us by email from the cruise company asking for feedback, then a reminder two days later despite already doing one on the ship

- Email from the airline asking us about our experience flying with them.

I expect that before long if I pop into Tescos to buy some milk they are going to text me asking how I enjoyed my shopping experience.

Is this the new world?

Metheven replied on 11/12/2015 13:13

Posted on 11/12/2015 13:13

..... and a lot of times where there are two tick boxes with similar meanings, you have to tick one box to opt out and untick the other to opt out. It's there to trip you up.

ABM replied on 11/12/2015 15:38

Posted on 11/12/2015 15:38

You have my sympathy - It is a growing annoyance. Save yourself some hastle and cut those people off without an explanation, as soon as you know it's that kind of call. They only get away with those  nuisance calls  because we in the UK, by nature, are too polite.

KCool 

Well  you  may  be  Kennine,  as  befits  your  Northern (!!)  upbringing,  but  I  do  my  very  best  to  educate  the  Cold Callers  in  the  finer  &  more  graphic  parts  of  the  Anglo-Saxon  Dictionary   No  Holds  or  words  Barred,  believe  me !!

B

Oneputt replied on 11/12/2015 16:32

Posted on 11/12/2015 16:32

I get really jarred off with charities cold calling at night.  We had WWF at 8.30 the other night.  Looked at their accounts, last year they turned over 63million and spent 19million on fund raising, I find that obscene.  I select charities I give to carefully. I don't want to contribute to executives/managers outrageous salaries

RedMick replied on 11/12/2015 16:39

Posted on 11/12/2015 16:39

 As to Telephone Preference Service!! Service? Pah!! Registered with them ages ago, complete rubbish!

   I now have a BT Call Guardian telephone, just £35 including an answerphone. Now, all callers not on my 'friends and trusted business' list have to announce themselves before I accept the call. Needless to say, auto calls and cold callers can't/won't do this. The number of 'blocked' calls started out at six a day, now down to one or two a day. Progress. Happy

DEBSC replied on 11/12/2015 17:01

Posted on 11/12/2015 17:01

We are with the telephone preference service and it works perfectly, we are also ex directory. At first a few calls did come through but I said very clearly that they should not be calling us and I required their names in order to report them. All the calls soon stopped. Luckily we don't get the automated ones, these are more difficult to report.

brue replied on 11/12/2015 17:10

Posted on 11/12/2015 17:10

We're the same, also not on the public part of the voting register and rarely get calls either.

SteveL replied on 11/12/2015 17:19

Posted on 11/12/2015 17:19

You are lucky if you do not get automated calls. There is nothing more annoying than picking up the phone and hearing a recording - can't moan at them for a start. 

Also get annoyed by the ones that swear it's not a cold call when you tell them you dont accept unsolicited phone calls

brue replied on 11/12/2015 19:05

Posted on 11/12/2015 19:05

 Look at the Ofcom web site re automated calls, see Ofcom for consumers. Hope this is useful.

Graydjames replied on 11/12/2015 21:33

Posted on 11/12/2015 21:33

I don't really object to surveys and I will usually do them unless they are huge and I just don't have the time. Surveys are important to retailers and other businesses and are quite a different thing from cold calling and annoying phone calls asking you to take add-ons.

My beef about a lot of surveys these days is that the compilers make you do all the work instead of couching the questions in such a ways that they can glean the same information without burdening the consumer with having to write an essay. If I am asked to do a survey and it gets to the point where I am being asked to do all the work and do lots of writing I always give up.   

Graydjames replied on 11/12/2015 21:36

Posted on 11/12/2015 21:36

Unlike RedMick I found the TPS was excellent. I registered with it years ago and after a week or two all the calls stopped. More recently I have had a few calls, not many, but a few, from overseas which I understand the TPS can't stop. All those I know on TPS found it was highly sucessful so I find it odd that it hasn't worked for RedMick.

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