Banks - Grrr!

SteveL replied on 02/11/2016 12:34

Posted on 02/11/2016 12:34

Is it just me that finds it, or do others think that banks are getting more and more user unfriendly? My mum has an account with HSBC, over which I have power of attorney. The branch is 180 miles from where we live, so I have set everything up for internet banking. However, I have need to actually go and speak to someone at the branch, when we visit that part of the world shortly. I had a look online but it was not possible to book an appointment. So I phoned the only number they provide. This, on an automated system, proceeded to ask for the bank reference, account and date if birth, then about 15 mins wait to get a person. When he answered I was asked for numbers from my phone banking code and memorable info. I don't know I said, I don't do phone banking, only internet. Oh those are different says he, you would have been sent codes for phone banking. I was I said but shredded them as I did not intend to use phone banking. I only want to make an appointment to see someone at my mums branch. Oh you have to pass security to make an appointment says he, or anyone might do it. I am quite happy to prove who I am when I arrive for the appointment says I. That is not acceptable says he. Well to cut a long story short, after another 20 mins or so of being put on hold, while he checked with a higher authority, he decided I could make an appointment. However, the next available was the 16th November. You must be joking says I. I'll get the bank to phone you says he. Total time on call 40 minutes.

 
Well they did within a couple of hours. Spoke to a pleasant chap and all sorted for a weeks time, in a couple of minutes. Why can't they let you just phone the branch!?

brue replied on 03/11/2016 07:58

Posted on 03/11/2016 07:58

I use our local PO frequently for banking, withdrawals and pay ins save me trips to town. The pay ins are in envelopes, not visible to staff. Making use of our PO has kept it going, any private banking matters obviously have to be done in town. Smile

SteveL replied on 03/11/2016 09:26

Posted on 03/11/2016 09:26

Unfortunately Oneputt the banks seem to want to have their cake and eat it. They have all my money to invest / lend but don't want to pay me any interest. Keep pestering me to sign up for a  current account with a monthly fee, for some very dubious perks.  Keep pestering me to borrow money at rates of interest 10's of times higher than what they want to pay me. Closed the local branch so we now have to travel 7 miles each way. All that after causing one of the worst economic downturns in generations, being bailed out with my taxes and continuing to pay huge bonuses. I fear the days of nice friendly personal banking are gone forever. It is however nice to here others take on the matter. I am clearly not alone in my views.

brue replied on 03/11/2016 19:45

Posted on 03/11/2016 19:45

Reminds me of those Viking treasures buried for safe keeping and then lost.  The mattress, as an alternative choice, might go up in flames. We can't win either way. Wink

SallyD replied on 04/11/2016 21:25

Posted on 04/11/2016 21:25

What no one seems to get is that banking is a service industry not a charity. You get free banking - debit cards, direct debits & standing orders dealt with  for you, statements sent through the post  or online for you to see, cash machines everywhere to draw your money out, etc etc. Of course they are not going to pay high interest  on your savings when base rate is historically so low! Get real!

SteveL replied on 04/11/2016 22:01

Posted on 04/11/2016 22:01

What no one seems to get is that banking is a service industry not a charity. You get free banking - debit cards, direct debits & standing orders dealt with  for you, statements sent through the post  or online for you to see, cash machines everywhere to draw your money out, etc etc. Of course they are not going to pay high interest  on your savings when base rate is historically so low! Get real!

The banking industry may not be a charity, or act in a particularly charitable manner. It's just as well the country was a little more charitable when in bailed out said institutions who had unmercifully ripped honest folk off (ppi for one) for years. I think getting real, would be to expect the banks to show a little more respect to those that actually keep them in business. Because without our money they are nothing.

SallyD replied on 04/11/2016 22:18

Posted on 04/11/2016 22:18

Luckily I'm with the Bank who didn't need a bailout and don't get me started on PPI claims- you can't convince me that all the people who made the claims didn't know what they signed up for.

brue replied on 06/11/2016 11:54

Posted on 06/11/2016 11:54

Some banks chose not to acccept government funds but had to recapitalise from other sources.

SteveL replied on 22/11/2016 15:00

Posted on 22/11/2016 15:00

Today I phoned Santander. Same thing as before I needed to sort an appointment out at the local branch to talk about my mums accounts. It could not have been more different than my dealings with HSBC. No need to prove who I was just to make an appointment. Told me what I needed to bring, appointment made for two days time, a whole hour set aside, all in the space of 10 minutes. As long as the appointment goes as smoothly I will be well pleased.

Tammygirl replied on 22/11/2016 16:19

Posted on 22/11/2016 16:19

Luckily I'm with the Bank who didn't need a bailout and don't get me started on PPI claims- you can't convince me that all the people who made the claims didn't know what they signed up for.

Not everyone knew it was added to their policies.

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