No News Yet on the New Booking System

DavidKlyne replied on 28/10/2021 12:06

Posted on 28/10/2021 12:06

I noticed in the latest magazine there is an article on potential changes to the site booking system. I am sure we had a similar article a couple of months ago? Although there seems a commitment to being able to book a pitch type they are less than clear on other changes such as deposits. Apparently they are still considering it and looking closely at member feedback, including Club Together!!! I suppose we should be encouraged that they are taking note of what is said on this forum? I could be wrong but there seems a sort on consensus on CT that probably its coming to the point where deposits might be the way forward, some more reluctant than others maybe? Obviously many would want to see the small print perhaps before accepting it as a way forward. A decision may well have been made but it seems that it could be a few more months before full details are made public.

David

peedee replied on 28/10/2021 16:47

Posted on 28/10/2021 16:47

What about the focus groups, how are they formed and informed?

I think they formed from Club Council members, DSB should be able to confirm that. As for input, as most of the council are centre members, that is probably one of the routes.

peedee

JVB66 replied on 28/10/2021 16:59

Posted on 28/10/2021 12:58 by

The only problem that I can see at present is too many members chasing to few pitches. 

Posted on 28/10/2021 16:59

Some years ago ,it was accepted that there were not enough pitches if all members in peak periods wanted to go to a site, 

 Since then we had staycations (it seems shows little reduction)and an explosion of the memberships of both major pitch providerssurprised

Hja replied on 28/10/2021 20:48

Posted on 28/10/2021 20:48

Without fishing out the magazine, the new mag said something to the effect that new systems would take into account all sectors of membership.

I can see how booking pitch type can do that, provided that those wanting a particular type of pitch can get it at popular sites, with the part week booking that obviously will happen.

I am not sure how dynamic pricing can help everyone - whether it be cheap prices early or late - it penalises those who cant (for what ever reason) book at the cheapest time.  Also anything that makes sites even more expensive will be a negative.

Obviously those with the need to book their 2 weeks summer holiday in the school break need to book , & I assume they book early.  Most people in that circumstance are going to need to book time off with employers - probably at the start of the leave year.  They may benefit from pitch selection.  They may or may not benefit from dynamic pricing.

I really dont think the Club should be copying Ryan Air or Easy Jet.

Deposits - I dont like deposits.  We have only had to cancel Club sites one occasion (leave one site early - already paid so lost that, and cancel next site) because of medical issues.

I do think a lot depends on size of deposits and T & C.  We dont use Club sites that often, so transferring to another date would probably not work for us.

Booking pitches should, surely, sort out the issues of early arrivals.  However, I can see a situation where someone is not leaving until the last minute (within the rules) and the people booked for that night have already arrived, and still have to wait!  But that will clearly be their own fault.

I am not sure what the issue is that is to be remedied by being able to book several sites at once. (Info from the magazine)

Perhaps my biggest overriding concern is will the Club IT system cope.  If there are more than some fairly minor early IT issues, this could all go very badly wrong.  There will be plenty who dont like what ever new system is put in place - if they then cant book because of IT problems the howls of protest will be deafening.

These are just some random thoughts really.  We increasingly use CLs & private sites, I am not sure the apparent proposals are going to change that.  Our biggest preferences on sites are those with no facility ones, & I dont think these changes will impinge.

If the Club really is interested in our views and is reading this forum, then the issue that would make the greatest difference to whether we use Club sites would be a greater control being exercised on irresponsible dog owners.

peedee replied on 29/10/2021 07:16

Posted on 29/10/2021 07:16

If the Club really is interested in our views and is reading this forum, then the issue that would make the greatest difference to whether we use Club sites would be a greater control being exercised on irresponsible dog owners.

I have rarely had trouble with dogs on site but it is noticable that Club sites have a high presence of dogs on site. Dogs are usually charged for on commercial sites and that probably keeps numbers down.

peedee

SteveL replied on 29/10/2021 08:06

Posted on 29/10/2021 07:16 by peedee

If the Club really is interested in our views and is reading this forum, then the issue that would make the greatest difference to whether we use Club sites would be a greater control being exercised on irresponsible dog owners.

I have rarely had trouble with dogs on site but it is noticable that Club sites have a high presence of dogs on site. Dogs are usually charged for on commercial sites and that probably keeps numbers down.

peedee

Posted on 29/10/2021 08:06

Well that’s never going to happen, it would be commercial suicide.๐Ÿ˜‚

replied on 29/10/2021 08:27

Posted on 29/10/2021 08:27

The user and all related content has been Deleted User

replied on 29/10/2021 08:36

Posted on 29/10/2021 08:06 by SteveL

Well thatโ€™s never going to happen, it would be commercial suicide.๐Ÿ˜‚

Posted on 29/10/2021 08:36

The user and all related content has been Deleted User

brue replied on 29/10/2021 08:46

Posted on 29/10/2021 08:46

Basically a deposit system has to relate to something, in the club case it's a pitch. My own preference in that case would be an actual pitch type. 

I was able to freely book a multi-surface pitch at Tewkesbury recently. The other options were taking pot luck on a grass pitch or paying for a service pitch. This seemed like a mish mash of possibilities so I'd prefer to see a tiered cost system for pitch type and a moveable non refundable deposit to confirm the booking.

Even better I'd like to see the option of non ehu on all pitch types but that might be a pipe dream! (Unless we can't run on gas in the future.)

JVB66 replied on 29/10/2021 08:46

Posted on 28/10/2021 20:48 by Hja

Without fishing out the magazine, the new mag said something to the effect that new systems would take into account all sectors of membership.

I can see how booking pitch type can do that, provided that those wanting a particular type of pitch can get it at popular sites, with the part week booking that obviously will happen.

I am not sure how dynamic pricing can help everyone - whether it be cheap prices early or late - it penalises those who cant (for what ever reason) book at the cheapest time.  Also anything that makes sites even more expensive will be a negative.

Obviously those with the need to book their 2 weeks summer holiday in the school break need to book , & I assume they book early.  Most people in that circumstance are going to need to book time off with employers - probably at the start of the leave year.  They may benefit from pitch selection.  They may or may not benefit from dynamic pricing.

I really dont think the Club should be copying Ryan Air or Easy Jet.

Deposits - I dont like deposits.  We have only had to cancel Club sites one occasion (leave one site early - already paid so lost that, and cancel next site) because of medical issues.

I do think a lot depends on size of deposits and T & C.  We dont use Club sites that often, so transferring to another date would probably not work for us.

Booking pitches should, surely, sort out the issues of early arrivals.  However, I can see a situation where someone is not leaving until the last minute (within the rules) and the people booked for that night have already arrived, and still have to wait!  But that will clearly be their own fault.

I am not sure what the issue is that is to be remedied by being able to book several sites at once. (Info from the magazine)

Perhaps my biggest overriding concern is will the Club IT system cope.  If there are more than some fairly minor early IT issues, this could all go very badly wrong.  There will be plenty who dont like what ever new system is put in place - if they then cant book because of IT problems the howls of protest will be deafening.

These are just some random thoughts really.  We increasingly use CLs & private sites, I am not sure the apparent proposals are going to change that.  Our biggest preferences on sites are those with no facility ones, & I dont think these changes will impinge.

If the Club really is interested in our views and is reading this forum, then the issue that would make the greatest difference to whether we use Club sites would be a greater control being exercised on irresponsible dog owners.

Posted on 29/10/2021 08:46

Your last sentence, is quite interesting  More control ?how do you propose that to be ,carried out

How about the more dangerous and unsocial act of not keeping to speed limits 

As any site manager will tell you, it is very rare that either of the above is seen by themselves

The First they know about either is normally If they read reviews of the site they are working

eurortraveller replied on 29/10/2021 08:48

Posted on 29/10/2021 08:06 by SteveL

Well thatโ€™s never going to happen, it would be commercial suicide.๐Ÿ˜‚

Posted on 29/10/2021 08:48

Pentewan Sands here in Cornwall survives pretty well without them.

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