New Site Booking System

DavidKlyne replied on 25/11/2021 11:54

Posted on 25/11/2021 11:54

The Club have released more details of the new Booking System here 

There are still finer details still to be arrived but the link (thanks Harry) sets out how the new system will work.

I have closed the previous thread on when we will get details of the new booking system and opened this one to allow comments specifically on the new system rather than discussing what they might be.

David

JVB66 replied on 09/12/2021 16:04

Posted on 09/12/2021 15:58 by KjellNN

Yes, I was thinking that too, but as our present bookings are on HS only sites, it will not be a problem personally.

If it all gets too complicated next year, we would just cancel and go elsewhere.

But dealing with multiple bookings for a stay will not otherwise be the member's problem.   I don't envisage multiple reception visits either, this fancy new system will surely be able to cope with paying for the visit in one go?  ๐Ÿ˜‡

Posted on 09/12/2021 16:04

We shall see.?? it will hopefully sort itself out, if the new system is starting in April next year?by end of march 2023undecided 

JollyKernow replied on 09/12/2021 16:12

Posted on 09/12/2021 15:57 by DavidKlyne

I agree Brue. This sort of scenario will eventually work its way out of the system as more and more people start to book all of their sites  under the new system. I can appreciate that JVB probably spends more time in his van than many so will have more chance to test the various ways of doing things but I am sure the Club will be aware that small issues will occur and be happy to sort them out accordingly. Providing all site managers are as clued up as JK then shouldn't be any problems and if there are they should be easy to sort out?

David

Posted on 09/12/2021 16:12

I think jv's beef maybe that he might want to amend or changes some booking but isn't interested in deposits? That's how I read it anyway. Like you say DK things will soon iron out. 

So, the new system goes live sometime in April. Anything booked or amended after that will be on the "new" system which means a deposit. Anything booked up until then (currently until Dec. 2022) and not amended at all won't need a deposit. Any extra admin for site staff will be very straightforward to do, and we'll even do it later in the day so there'll be no holdups at arrivals. Really no big deal and it will be sort of useful for us as well for training new staff.

JK

cyberyacht replied on 09/12/2021 16:16

Posted on 09/12/2021 16:16

Perhaps the best advice will be to wait and pick through the pile of rubble, splintered wood and twisted metal that that will be the dual system in the hope of finding a pitch amongst the bomb craters, or am I being a bit dramatic?

Arch replied on 09/12/2021 16:35

Posted on 09/12/2021 16:35

This is the FAQ on the club site and the answer

Will I be able to amend and cancel my bookings online?


Yes, you will be able to amend and cancel bookings online. Simply enter the 'manage my booking' area on the website or in the app.

The answer only says you will be able to amend it does not give any indication of cancelling a booking to do so but it is vague enough not to have fully answered the question.

I have emailed customer services explaing the issue and asking for more clarity, I suggest those who have the same concerns email also, the more its flagged as a problem the harder it will be looked at.

Rocky 2 buckets replied on 09/12/2021 16:35

Posted on 09/12/2021 16:16 by cyberyacht

Perhaps the best advice will be to wait and pick through the pile of rubble, splintered wood and twisted metal that that will be the dual system in the hope of finding a pitch amongst the bomb craters, or am I being a bit dramatic?

Posted on 09/12/2021 16:35

Whatever it is-I like the turn of phrase๐Ÿ‘๐Ÿป๐Ÿ˜Š

JVB66 replied on 09/12/2021 17:22

Posted on 09/12/2021 16:12 by JollyKernow

I think jv's beef maybe that he might want to amend or changes some booking but isn't interested in deposits? That's how I read it anyway. Like you say DK things will soon iron out. 

So, the new system goes live sometime in April. Anything booked or amended after that will be on the "new" system which means a deposit. Anything booked up until then (currently until Dec. 2022) and not amended at all won't need a deposit. Any extra admin for site staff will be very straightforward to do, and we'll even do it later in the day so there'll be no holdups at arrivals. Really no big deal and it will be sort of useful for us as well for training new staff.

JK

Posted on 09/12/2021 17:22

 I have not any "Beef." as you put it, I was just pointing out with the present system as we had this year ,a problem that can and has happened ,if anyone takes notice of the "recomended" method of cancelling a booking then doing a fresh booking especially on popular sites ,Do Not Take The Chance it could well mean losing all or part of your original bookingsurprised

JVB66 replied on 09/12/2021 18:22

Posted on 09/12/2021 15:53 by brue

I fear some may be making life very complicated for themselves...I must remember to stick to what is booked. wink

Posted on 09/12/2021 18:22

In our situation that is quite difficult at timessurprised

Quite glad at times  when noting the way things are heading next year is very possibly our last long periods away in the UKfrown

Tinwheeler replied on 09/12/2021 18:33

Posted on 09/12/2021 17:50 by wedgy

Heaven forbid if new posters dare to enter this exclusive club 

Posted on 09/12/2021 18:33

It was a joke, Wedgy. The smiley is the clue.

That'll be the same club of which you are a member, of course.

Anyway, they have and very welcome they are too.๐Ÿ‘๐Ÿป

 

brue replied on 09/12/2021 18:46

Posted on 09/12/2021 18:22 by JVB66

In our situation that is quite difficult at timessurprised

Quite glad at times  when noting the way things are heading next year is very possibly our last long periods away in the UKfrown

Posted on 09/12/2021 18:46

 Fingers crossed for you JVB.

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