New Site Booking System

DavidKlyne replied on 25/11/2021 11:54

Posted on 25/11/2021 11:54

The Club have released more details of the new Booking System here 

There are still finer details still to be arrived but the link (thanks Harry) sets out how the new system will work.

I have closed the previous thread on when we will get details of the new booking system and opened this one to allow comments specifically on the new system rather than discussing what they might be.

David

JVB66 replied on 09/12/2021 11:27

Posted on 09/12/2021 11:17 by SteveL

If they are going to bring in pitch booking to run alongside current bookings there is not much else one can do, unless this mentioned online amendment system is also extended to existing bookings. If they did that they would also get a deposit out of anyone updating a booking, so it would be beneficial.

As it is, when the scheme comes in I will take a view on existing bookings for the period I want and if it looks safe cancel and rebook. 

Posted on 09/12/2021 11:27

We have hopefully done all our tour bookings for next year,,in anticipation of what the new system may throw up? ,hence my inquiring postsundecided.

With it possibly being our last year of any long trips as in the past ,frown

we may not even manage all of next yearundecided

I have sent an Email to EGH asking for clarification   although I am still waiting a reply from about two months ago, on a similar subject so am not optimistic about a reply ,undecided

peedee replied on 09/12/2021 11:39

Posted on 09/12/2021 11:17 by SteveL

If they are going to bring in pitch booking to run alongside current bookings there is not much else one can do, unless this mentioned online amendment system is also extended to existing bookings. If they did that they would also get a deposit out of anyone updating a booking, so it would be beneficial.

As it is, when the scheme comes in I will take a view on existing bookings for the period I want and if it looks safe cancel and rebook. 

Posted on 09/12/2021 11:39

I suggest earlier in this thread that on the introduction of the new system, those that have bookings should be allowed to select the type of pitch they require. It might be a bit of a bun fight and some may lose out but it would mean all future arrivals will know the type of pitch they should be getting.

I will be avoiding all this nonsense by simply not booking anything until the new system is operational or if I wish to go away before then i will either use Club sites at at short notice, if pitches are available, or use non Club sites.

peedee

Arch replied on 09/12/2021 11:49

Posted on 09/12/2021 10:16 by JollyKernow

Morning

I don't think there will be empty pitches from people cancelling within 21 days, or even people not bothering. If you haven't turned up on the day of arrival we will attempt to contact. Next day the booking is no showed and pitch back for sale. Deposits confirm commitment and will hopefully give some people a bit of focus.

The early morning queue at the gates, well, the only difference is hopefully the early morning arrival will have paid already so will be handed a site plan with available pitch surface that has been booked and crack on, should take all of two or three minutes. Unless of course the site is full, then it will be come back after the advertised arrival time.

JK

Posted on 09/12/2021 11:49

JK

I'm sure you didn't mean to but you're encouraging early payment as a method to arrive early and getting on site straight away, these early arrivals may be a pain at the gate but they are a nightmare when after leaving site well before time you meet them on the narrow roads to some sites, please don't put ideas in their heads.

brue replied on 09/12/2021 12:08

Posted on 09/12/2021 11:23 by peedee

I presume that to pick up those odd days under the new system and add those to those already booked you will have to either make a seperate booking for them and pay a deposit. You will then have two bookings running consequtively or alternatively to obtain one booking you cancel your first and will hopefully be able to make a new single booking for all the days required under the new system????????

peedee

Posted on 09/12/2021 12:08

I would expect to find an amendment section in the new system, so that days can be added or changed without more deposits for a particular site?

Navigateur replied on 09/12/2021 12:17

Posted on 09/12/2021 12:17

Under the new system it will be a bit galling if one is having to make multiple bookings to acquire all the days required for a stay at a site and then having to cancel what one has got before the 28 days, only to find that the intermediate dates one wanted suddenly become available.

Perhaps the simple solution is that if the days required at a Caravan Club site are not available on original booking to just cancel the whole tour and go elsewhere.

JVB66 replied on 09/12/2021 12:27

Posted on 09/12/2021 12:17 by Navigateur

Under the new system it will be a bit galling if one is having to make multiple bookings to acquire all the days required for a stay at a site and then having to cancel what one has got before the 28 days, only to find that the intermediate dates one wanted suddenly become available.

Perhaps the simple solution is that if the days required at a Caravan Club site are not available on original booking to just cancel the whole tour and go elsewhere.

Posted on 09/12/2021 12:27

You mean cut off your nose to spite your facecool

JVB66 replied on 09/12/2021 12:45

Posted on 09/12/2021 11:23 by peedee

I presume that to pick up those odd days under the new system and add those to those already booked you will have to either make a seperate booking for them and pay a deposit. You will then have two bookings running consequtively or alternatively to obtain one booking you cancel your first and will hopefully be able to make a new single booking for all the days required under the new system????????

peedee

Posted on 09/12/2021 12:45

As posted  it seems the T&Cs unless quite a few queries are going to be addressed ? Will be quite a tome

Navigateur replied on 09/12/2021 12:47

Posted on 09/12/2021 12:47

Not that at all JVB. 

It is a huge risk to have multipe deposits stuck on bookings and be waiting for a "missing" day to become available that may or may not not be flushed out by the 28 day rule.  There are plenty of other parts of Great Britain I am happy to visit, so at the first booking hurdle just move the whole plan to keep things easy. Holidays are supposed to have a big element of fun, after all.

peedee replied on 09/12/2021 12:59

Posted on 09/12/2021 12:45 by JVB66

As posted  it seems the T&Cs unless quite a few queries are going to be addressed ? Will be quite a tome

Posted on 09/12/2021 12:59

I don't see it that way, temporary problems caused by the change over can be dealt with in the FAQs.

peedee

SteveL replied on 09/12/2021 13:01

Posted on 09/12/2021 11:39 by peedee

I suggest earlier in this thread that on the introduction of the new system, those that have bookings should be allowed to select the type of pitch they require. It might be a bit of a bun fight and some may lose out but it would mean all future arrivals will know the type of pitch they should be getting.

I will be avoiding all this nonsense by simply not booking anything until the new system is operational or if I wish to go away before then i will either use Club sites at at short notice, if pitches are available, or use non Club sites.

peedee

Posted on 09/12/2021 13:01

Perhaps not so much of a bun fight if changing an existing booking involved paying a deposit, as it should weed out the speculative ones. Also they could release amend an existing booking a couple of days prior to full release of the system to give those already booked a fighting chance.

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