Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 07/10/2022 20:36 by DavidKlyneI saw a post on a Facebook Group encouraging members to vote against those standing for election including the Chairman! I suspect the people that really need to be voted against, according to some, are not standing for election? It could be that the AGM is coming at a difficult time viz a viz the new booking system. Perhaps better to flood the AGM with difficult questions which will need to be answered, see link in the AGM thread elsewhere on the Forum.
David
Posted on 08/10/2022 08:49
Surely all plans and developments receive initiation approval from the top and then a final sign off?
I sincerely hope some in depth questions will be asked at the AGM. Whether they receive due attention will remain to be seen but the main responsibility for running the club is from the top.
1 person likes this
Posted on 07/10/2022 20:36 by DavidKlyneI saw a post on a Facebook Group encouraging members to vote against those standing for election including the Chairman! I suspect the people that really need to be voted against, according to some, are not standing for election? It could be that the AGM is coming at a difficult time viz a viz the new booking system. Perhaps better to flood the AGM with difficult questions which will need to be answered, see link in the AGM thread elsewhere on the Forum.
David
Posted on 08/10/2022 07:42 by SteveLI don’t mind them reserving the right to put the price up, as long as you are given the right to cancel with a full refund. However, I do think the clause relating to reducing the number of people staying meaning you loose a proportion of your deposit, if done within 21 days, a bit mean spirited. It’s not as though they were occupying another pitch, or room if we were staying in a hotel, when I could understand it.
This is clearly stated on my confirmation of booking:-
Amending or cancelling
Remember to Book Smart! We know plans sometimes have to change and that's ok. Just let us know as early as possible if you can't take up your pitch so it can be made available to fellow members. Unless otherwise advised, your deposit is fully refundable if you amend your booking or cancel your booking more than 21 days before your booked arrival date.
You will lose the deposit paid for amendments and all cancellations made within 21 days of your booked arrival date (for example if you cancel a night or multiple nights of your stay, or if you reduce the number of guests on the booking within 21 days of your booked arrival date you will lose a part or all of the deposit paid).
Posted on 08/10/2022 10:21
Another reason for just booking for one person and then amend on arrival. Even though its an amendment can’t see how you can loose a deposit if you are adding people. If you are a family with teenage children it would seem quite a likely scenario that you book well in advance and then teenager gets a better offer than holidaying with mum and dad. Parents now left with amending booking and losing some deposit and possibly fee for that child.
5 people like this
Posted on 07/10/2022 22:39 by peedeeYou cannot expect the Club to take into account everyone's individual circumstances. It maybe that this new sytem proves kinder to those less fortunate members than they think hy providing a better opportunity to make late bookings.
peedee
Posted on 08/10/2022 10:39
I don’t expect the Club to take into account everyone’s individual circumstances, certainly not my own, that’s why we seldom use Club Sites nowadays, just playing Devil’s Advocate, and highlighting the changes to T&Cs. Others will have to find their own way of getting the most from this business. We already suspect it will be easier to get something later than it has been, but that’s more to do with the current economic situation and price of a site night. Not that we have ever struggled prior to this.
Anyone want to take a bet on the Club surcharging at some point for adding additional family Members on arrival? Don’t be naïve enough to think they won’t be considering it.
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Posted on 08/10/2022 08:49 by brueSurely all plans and developments receive initiation approval from the top and then a final sign off?
I sincerely hope some in depth questions will be asked at the AGM. Whether they receive due attention will remain to be seen but the main responsibility for running the club is from the top.
Posted on 08/10/2022 10:53
Sadly, I think the AGM is a forgone conclusion. It has a format, heavily time consumed by committee voting, thank you’s etc……
What would be far more useful would be to see the minutes of meetings held at senior level where the proposal were first put to Committee by Officers, noting who was present, what questions were raised, what debate on the proposals happened, how any likely areas of Member dissatisfaction/ approval were anticipated, what methods of communicating/ delivering the new T&Cs were suggested, how any feedback was to be dealt with, etc…..
The Club glaringly lacks transparency, but tends to get away with a lot of changes because most of the Membership doesn’t really care, or is happy just to go with whatever is foisted upon it in the name of growth and profit and reinvestment.
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Posted on 07/10/2022 17:19 by TinwheelerThere’s no point in cancelling, Joanie. You won’t get a refund so you might just as well let it run until it expires.
Posted on 08/10/2022 11:44
thanks, I wasn't sure if I had to give some sort of notice., but if it's just a case of cancelling the direct debit, that's straight forward. I was trying to book a late holiday , but I got in a muddle. Can we still call the site last minute and book or do we have to go on line or phone the booking line ?
Posted on 08/10/2022 12:21
the new booking system is awful
you are forced to look at club sites, but you can choose not to display C.L.
and it doesn't show you prices of a C.L.
the old system you could untick a club site,
so it would only display C.L. and you could see the prices of a C.L.
I think the club want us to go on the club sites, but they are expensive, they charge you a pitch fee and charge for each person, they say there are toilets, showers etc on club sites, but I have all of them in my van, the only way I can get C.L. with prices is on my phone app
BRING BACK THE OLD SYSTEM WHERE i CAN JUST DISPLAY C.L.s WITH PRICES
4 people like this
Posted on 07/10/2022 20:43 by TakethedogalongA lot can happen in 21 days though PD. Anyone with underlying health issues that could mean not being able to travel will tell you this. So that’s a fair percentage of the older membership affected.
Then there are the carer’s (like myself) who cannot guarantee dates for any period upfront, lots of those around as well. (It’s why we seldom book anything but cottages upfront.)
Then there’s the weather factor, how happy are folks going to be to book say Looe months in advance, at a cost of something like £500-£600+ and not know what the weather is going to be like? I know a lot of folks who have had bad weather for a big holiday and it’s put them of places for good. (I personally have to be dragged kicking and screaming to the Lake District, as it’s rained torrentially on every previous visit).
That 21 day cut off is very punitive, weighted very much in favour of the Club retaining monies for one reason or another.
Posted on 08/10/2022 13:25
The 21 day cut off is not punitive at all. That’s what insurance is for. You wouldn’t book a cottage in Cornwall or a holiday in Spain without taking insurance out so why would you not with a campsite.
The cost of two weeks on a C&MC site is now extremely expensive so insurance is the way forward.
Likewise why should the club restrict the number of members? It’s a business and runs to make a profit! I run a business and never turn new customers down.
Posted on 08/10/2022 13:25 by mbee1The 21 day cut off is not punitive at all. That’s what insurance is for. You wouldn’t book a cottage in Cornwall or a holiday in Spain without taking insurance out so why would you not with a campsite.
The cost of two weeks on a C&MC site is now extremely expensive so insurance is the way forward.
Likewise why should the club restrict the number of members? It’s a business and runs to make a profit! I run a business and never turn new customers down.
Posted on 08/10/2022 13:42
When you get to 80 years of age, with several medical conditions, the insurance premium is large, I did get some quotes, then there is the excess.
We tour, rarely stay more than 5 nights anywhere, not sure how that would work with insurance if a tour had to be cancelled?
However, though we have remained members for the CLs and our caravan insurance, we have not used any club sites this year, due to the high prices, and are unlikely to do so in the future, so will not be bothering with insurance in UK.
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Posted on 08/10/2022 09:50 by ArchThere will only be a limited amount of questions allowed I think flooding the election with against votes will have more effect in making them take notice and even responsibility.
Posted on 08/10/2022 14:06
The trouble with that, as I see it, is that you would be punishing the people that volunteer to help run the Club not the management who were the proposers of the new booking system. OK it sends a message but perhaps aimed at the wrong target? At least asking a question should get a reply from the management.
David
Rowena
Trailertenter