New booking system with deposits

Posted on 16/08/2022 21:06 by Takethedogalong

Given the arguments and upset your “insider” comments cause on a regular basis JV, be they true or merely repeated gossip, I think you run quite a risk of having your access to CT suspended. And don’t forget, it isn’t just access to CT, it means suspension of your bookings. Perhaps time to reset your own personal “don’t say/repeat that” mechanism🤷‍♀️

Posted on 16/08/2022 22:28 by JollyKernow

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Posted on 17/08/2022 08:04 by InaD

Just another angle to the new booking system: according to the info in "Booking Experience" -

"Building on the success of the launch of our new overseas online booking experience in 2019 we’ve continued to listen to your feedback and have been busy looking at how we can make it easier for everyone to plan and book UK holidays with us. The project is progressing fast and we’re pleased to announce the key areas of improvement we will be delivering in 2022!"

Out of interest I tried to do a dummy ferry booking with night vouchers; I wasn't impressed with it; it's so slow, not a lot better than here on CT.  If that is called a success, I'm afraid I can't agree.  Pages took a long time to load, not what I'd call a good booking experience.  Display of pages on my tablet was also not good.  It doesn't give me any confidence in what the new UK sites booking system will be like. 

Apologies for mentioning "over there" but IMHO it is relevant.

 

Posted on 17/08/2022 08:38 by SteveL

In the quick look I had, I couldn’t find any prices, just a from figure. Is the new system going to be more like the C&CC Where you don’t get a price until partway through your booking?

Posted on 17/08/2022 09:07 by InaD

I did get prices - eventually Once I'd put my dates in, plus the other required info, it said it could take up to 2 minutes while searching, I don't think it was quite 2 minutes, but it wasn't far off. I did wonder whether the system had hung, but it did give me prices. 

The other bit was when it then said I could possibly get a better deal by including night vouchers.  The whole page wasn't displayed, so initially I first clicked on "Select" next to my crossing, thinking that was it.  Had to then trawl back to find the night vouchers and added them.  Only to find the crossing wasn't in my basket, only the vouchers  So went back to ferry booking, all info had disappeared, so started again, then scrolled down after getting prices, then saw the option for accommodation (which I couldn't see initially) and right at the bottom, you have to click "Add to basket".  Whether this is something to do with using a tablet, I don't know.

Anyway, all in all, I didn't find it any better than when I last tried it, pre-Covid.........

Again, apologies for mentioning "over there", but if the UK sites booking system is based on this, then my experience doesn't give me any confidence. 

Posted on 17/08/2022 09:07 by InaD

I did get prices - eventually Once I'd put my dates in, plus the other required info, it said it could take up to 2 minutes while searching, I don't think it was quite 2 minutes, but it wasn't far off. I did wonder whether the system had hung, but it did give me prices. 

The other bit was when it then said I could possibly get a better deal by including night vouchers.  The whole page wasn't displayed, so initially I first clicked on "Select" next to my crossing, thinking that was it.  Had to then trawl back to find the night vouchers and added them.  Only to find the crossing wasn't in my basket, only the vouchers  So went back to ferry booking, all info had disappeared, so started again, then scrolled down after getting prices, then saw the option for accommodation (which I couldn't see initially) and right at the bottom, you have to click "Add to basket".  Whether this is something to do with using a tablet, I don't know.

Anyway, all in all, I didn't find it any better than when I last tried it, pre-Covid.........

Again, apologies for mentioning "over there", but if the UK sites booking system is based on this, then my experience doesn't give me any confidence.