New booking system with deposits

I am in this situation with a December booking for Chatsworth. I am concerned about cancelling and then trying to rebook as I am not sure the days will be there when I go back in to rebook? I am surprised there is no option for the site to accept both bookings when you arrive. Assuming that payment is taken automatically on the day of arrival (perhaps this is the sticking point) I suppose I would just have to nip along to reception on the start day of the second booking? Will this need to be done at  or after 1.00pm?

DK- I was in the situation of having a 4 day and 11 day back to back stay for September I had to to this as I could not book the the  full 15 days at the time, when I received the the email about my bookings being migrated to the new system my concern was the 4 day booking would go to grass and the 11 day to hardstanding I contacted the site and they managed to convert it to one booking, there is no way you can do it yourself without cancelling and re booking 

I also have no Club bookings so I will wait and see what materialises!

peedee

Arch

It turns out my situation was similar to yours except mine was caused by a senior moment on my part! A series of other events now makes sense! My booking consisted of the Sunday as one booking and Monday to Thursday, departure, for the other. I thought I had booked a hardstanding with no awning for both bookings. Unfortunately for the single day I had inadvertently booked a super pitch hardstanding without awning (I had no idea they existed). Fortunately when I went back to look at what was available I was lucky that Thursday was so I tagged that onto the end of my booking. I would have prefered to have travelled on the Sunday but at least I should miss the traffic coming out of the estate and perhaps the queue along the site road won't be so long? At least now I shouldn't have any entanglements with the new booking system until next year!!!

David

DK This is going to happen to a number of people they will end up with part of their stay allocated grass and the longer part hardstanding 

I’ve been trying to find out from the club when the new booking experience is going live I have sent several emails & the first reply said it was going live on 8th of this month then I got told it would be today Monday 15 Aug I’ve had an email stating my booking for September was being transferred to the new system so I had an online chat with them today to find out how I can make sure I get a hard standing pitch only to be told the new system wouldn’t be coming in till early in September due to complications. I just can’t understand why they can’t get the new system up & running I’ve been a club member for 20 years & I’ve never known them to have so many problems implementing a new system it’s getting to be a bit frustrating now 

I suppose its not beyond the realms of possibility that external factors beyond the Cub's control are a factor. If hardware is involved, there are reports of difficulties with deliveries.

peedee

Jim, it’s their problem not yours. You have a secure booking. Why are you frustrated?

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